Manager, Site Reliability

| Hybrid
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Site Reliability Manager (SRM)

 

We are looking for a highly passionate, hands-on leader in delivering reliable and sustainable solutions to our customers. The successful candidate will manage the Site Reliability Engineering team that is very fast-paced and highly capable of support, debug, code, and automate solutions. This position reports up to the director of the development organization.

 

Responsibilities:

  • Mentor and empower Site Reliability Engineers (SRE) to deliver sound solutions for our customers. The team responsibility includes correct or debugs application configurations, codes, database queries, data changes, and systems setup. Coach team on software engineering and troubleshooting best practices.
  • Build the team as the subject matter expert of applications, underlying architecture, and data relationships.
  • Coach the team in software engineering and troubleshooting best practices.
  • As the point of contact for Customer Support for incident escalations to the development organization.
  • Collaborate with development and product management for long term solutions to improve the agility and scalability of products and environments.
  • Identify opportunities for automation that will improve the usability of products for internal or external users.
  • Assure the team creates and maintains runbooks that outlined product information and support procedures.
  • Lead development of dashboards to measure product stability, usability, and team performance.
  • Participate or lead in assigned projects.
  • Coordinate deployment of product hotfixes.
  • Hands-on software development and support as required.
  • Communicate solutions effectively to technical and non-technical teams.
  • Comply with standard processes and security policies when implementing solutions.
  • Be available as required to respond to the emergency escalations after business hours.
  • Requirements:

    • BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
    • Ability to mentor engineers from diverse backgrounds.
    • Minimum of three years in software development uses C#, Angular, JSON, or other relevant programming languages.
    • Knowledge in web engines such as IIS, tomcat or equivalent technology is ideal.
    • Experience in writing database queries/stored procedures on SQL Server or equivalent database platforms.
    • Good grasp in software engineering best practices that include Agile methodology.
    • A great problem solver by using reverse engineering discipline. Ability to simplify complex issues.
    • Experience in navigating on Windows and Linux servers are preferred.
    • Experience supporting products in AWS highly desired.
    • Fast learner and not afraid of dealing with the unknown. Comfortable to work in a fast tempo environment.
    • Great sense of urgency. Ability to meet deadlines.
    • Great interpersonal skills.
    • Able to present project status and results to senior executives.
    • Willing to roll up the sleeves and assist the team in any occasions.
    • Able to comply with processes and procedures.
    • Able to maintain professional composure in any situations.
    • Exposure to the ITIL framework highly desired.
    • Flexible in working extended hours on occasions or as required.

    Exposure to the insurance industry is desired but not mandatory.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS (Amazon Web Services)Services

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
President's club
Employee awards
Remote work program
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like while using our offices as a place for collaboration, community, and team buildin
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental insurance
Our dental plan covers $1500 of expenses per person.
Vision insurance
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health insurance
Vertafore offers three different health plans to meet the needs of our employees.
Life insurance
Pet insurance
We offer a Pet Insurance plan through Nationwide.
Wellness programs
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Every year on the second Friday in April, our company shuts down for "Refresh & Recharge Day." It's a day to unplug and get back to what you love outside of work.
Office Perks
Commuter benefits
Company-sponsored outings
Vertafore hosts company outings annually.
Free snacks and drinks
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some meals provided
We provide free breakfast on Mondays and Fridays.
Company-sponsored happy hours
Recreational clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available
Personal development training

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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