Checkr’s mission is to build a fairer future by improving understanding of the past. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $4.6B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include, Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

The Manager, Quality Operations plays an integral role at Checkr. At Checkr you will join our growing Operations team with a focus on compliance, which ensures the accuracy and optimization of background reports prior to completion. The Manager, Quality Operations will work cross-functionally across the entire organization to understand and drive quality initiatives. The ideal candidate will have an analytical mindset and knowledge of operational insights to develop, implement, and advise on quality initiatives. This position will report to the Sr. Manager of Operations and have strong people management and interpersonal skills and acute attention to detail. You will become part of a gritty hard-working team creating a new standard of quality in the background screening industry.

What You'll Do

Work with leadership and other cross-functional partners to scale the team, including headcount planning, workflow/ product improvements, and implementing ways to uplevel the team and the work they do

• Develop, coach, and lead by example for a high-performing team of Associate Managers that will report to you (who have Associates reporting to them!)

• Collaborate with stakeholders to identify and investigate complex issues using data to creatively explore and solve problems and fix at the root cause.  Diagnose and identify areas for further quality analysis and synthesize recommendations to drive business decisions
• Optimize processes and track results to improve internal and external compliance requirements. 

• Ensure team optimization and performance to meet critical KPIs and OKRs
• Represent the team as a subject matter expert in all areas of quality assurance
• Drive and foster continued collaboration with (and have a passion for working alongside) our Product, Legal, and other Operations teams. 
• Work and communication cross-functionally to analyze and drive projects and initiatives to completion to ensure timely resolutions 
• Collaborate with our Compliance and DataOps teams to understand evolving trends/risk, and implement effective compliance controls, workflows and supporting systems to mitigate them
• Foster an open environment of experimentation, analytical thinking, and precision

Qualifications:

• 7+ years of professional experience  
• Ideally 2+ years of leading and coaching a high-performance team with a track record of building rapport and learning the nature of the team’s day-to-day work. 
• Prior experience in risk, fraud, audits, compliance or trust & safety is a plus
• Research-driven, critical thinking and customer service skills - experience in building and scaling programs is a plus
• Effective and timely communicator. Strong verbal and written communication skills are a must along with an ability to provide feedback, coaching, and direction to individual contributors 
• Highly organized and able to juggle all aspects of people and project management
• Analytical, process, and solution-oriented - expertise manipulating and analyzing data and building models in excel, and using data to make sound business decisions
• Proficiency in computer applications (both offline and internet-based) is required
• Project management skills - ability to manage concurrent projects with a track record of hitting targets and deadlines
• Ability to travel 10-15% of the time

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $92,650-$109,000.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.