Manager – Identity & Access Management (IAM)

Job Type: Full Time

Location: Centennial, CO (Flexible)

Department: Information Technology

What if you could support the solutions that will change the way the world communicates? 

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work. 

That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.

As a member of the RingCentral IT team, you’ll work across every department in the company to develop and deploy innovations that power productivity, deliver insights, and improve the flow of company data. It’s a team built to thrive on change—and a perfect place to build a career with lasting impact.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home ‘Best Place To Work’ awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

Job Description

RingCentral is looking for a Manager – Identity & Access Management who will be responsible for delivering the complete lifecycle of workforce-oriented Identity and Access Management (IAM) services for RingCentral. This position is responsible for partnering with all IT, Security and business leadership to plan, design, develop, transform, automate, maintain, and operate RingCentral’s IAM solution. They will manage a small team responsible for coordinating the company’s IAM roadmap and strategies. They will lead the successful implementation, operations, compliance, maintenance, and continuous improvement of a new IAM ecosystem.

Responsibilities:

• Program manage the delivery of the Identity Access Management (IAM) services including technical and organizational design, build, user acceptance test, implementation and ongoing operations.
• Implementation and operations of IAM services should include but not limited to fine grain access controls, policy driven security, identity governance, access management, privileged access management, user provisioning/de-provisioning, and federation.
• Provide technical leadership in analyzing, defining, and implementing the IAM function to meet company needs
• Oversee a team of technical support staff who are responsible for the full lifecycle of services from design, build, introduction, and retirement/refresh of technologies that make up the IAM service portfolio.
• Track, maintain, and create key metrics and client satisfaction measures focusing on the continuous improvement of the service.
• Sponsor and/or lead special projects relating to ensuring successful delivery and support of IAM Services.
• Ensure global standards, documentation, and processes for IAM Services are created, deployed, and kept up to date.
• Manage compliance and automate controls for ISO, HIPAA, SOX, Security and representing IT for internal and external audits.
• Focus on improving service delivery through effective use of ITIL methodologies, best practice, and industry standards.
• Create and track key performance indicators, staffing ratios, trends, and benchmarks
• Develop/plan budget and recommendations for personnel, training, equipment, materials and all other IAM related activities.
• Create and execute IAM strategic roadmaps, update the priorities and document staffing/resourcing requirements for current and future needs.
• Ensure resources operating the IAM services are available for proper 24x7 support of the services along with accounting for individual vacation and holidays,

Qualifications and Skills:

• Bachelor's degree in Information Technology, CS, MIS, Business, or related field
• 10 years or more overall IT experience
• 5 years or more of information security or related experience
• People management experience preferred
• Experience building and implementing IAM relevant technologies such as: SailPoint, One Identity, Omada, and/or Saviynt.
• Deep understanding of identity management architecture, design, delivery and compliance
• Strong understanding of the full lifecycle of workforce processes
• Ability to work across and manage distributed teams
• Demonstrated ability to define and report against critical metrics and key performance indicators
• Demonstrated ability to communicate, present and influence credibly and effectively to all levels of an organization especially to key business partners and executives.
• Program/project management skills, to manage programs/projects effectively and deliver on time and within budget
• Demonstrated ability to lead teams in successfully implementing new technologies and services.
• Strong business acumen, as well as strong analytical and strategic thinking abilities to draw conclusions based on data
• Self-motivated individual capable of working in a face-paced, dynamic environment
• Detail and results oriented; skilled at both planning and hands-on execution
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• Excellent written, verbal, and presentation skills

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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