Linux/Unix Systems Analyst II

| Greater Boulder Area

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Systems Analyst II Linux/Unix employees in this role function as information technology (IT) professionals, serving as technical experts who participate in, or oversee, a variety of analytical and technical assignments. Assignments require problem diagnosis, solution development, technical documentation, implementation, ongoing administration, support and maintenance across a variety of hardware, software, and network products within Zayo’s global information technology environment. This is a critical role for providing 24x7 availability to our corporate infrastructure.

Responsibilities

  • Outage/Impairment Analysis - Assist with identifying causes of impairments, outages or customer impacting issues and work to identify how to recover systems as quickly as possible. 

  • Troubleshooting - Based on tickets and/or alarms, analyze trouble indicators that are causing or may lead to instability and work to resolve them.

  • MACD - Modify, Add, Change or Delete new services, functions based on defined roles and procedures.

  • New Setup - Work on builds of new locations, servers, infrastructure, etc. following defined processes and procedures

  • Assigned Tickets/Projects - Work on tickets and specific projects that have been assigned

  • Respond to and resolve help desk escalations based on Standard Operating Procedures (SOP)

  • Complete related work orders or request-based tasks based on SOP

  • Document - Author and utilize technical documentation as a resource to resolve issues in areas with less expertise.

  • Develop and maintain a basic understanding of diagnostic tools.

  • Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.

  • Understand and adhere to Zayo’s risk and regulatory standards, policies and controls.

  • Identify risk-related issues requiring escalation to management.

  • Promote an environment that supports diversity and reflects the Zayo brand.

  • Maintain Zayo’s internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

  • Share rotational on-call after hours support responsibilities with the team.

Self-direction is required and must be fostered within the team. You will be required to understand complex systems and the interactions with other complex systems as well as infrastructure architecture competencies we will grow within the team. 

You will work with your team to develop long-range strategies based on infrastructure technical trends and business forecasts. The Technology team commitment to leadership means you will strive to understand and adhere to technology/business best practices and adapt the program as needed. 

Required Qualifications:

  • Working knowledge of infrastructure architecture, data centers, servers, and networks

  • Working knowledge of Linux operating systems, particularly Red Hat / CentOS and Debian / Ubuntu

  • Working knowledge of UNIX operating systems, particularly Solaris, HP-UX

  • Working knowledge and skills to install, configure, secure, monitor, and maintain such servers

  • Able to develop and maintain scripts written in Bash, Perl, Python, YML, etc. to automate operations

  • Familiarity with virtual machines, and VMware

  • Familiarity with basic server hardware maintenance

  • Flexible and reliable worker, with the ability to prioritize multiple tasks

  • Working knowledge of emerging technologies, such as

  • container and microservice architectures: such as Docker and related tools

  • orchestration, automation and management tools, such as Kubernetes / OpenShift, Ansible / AWX, etc

  • cloud computing providers such as AWS, Azure - A plus, but not required

  • Strong knowledge of Security, including

  • Knowledgeable of the security risks applicable to a global corporate environment
  • Familiar with implementing operating system hardening procedures for Linux/UNIX
  • Familiar with developing and implementing access and privilege management controls - A plus, but not required

  • Embraces an approach which considers security first and always throughout all duties

  • Promote a strong team culture of security, working closely with dedicated systems analysts


Education and Experience Requirements:

  • Bachelor’s degree in computer science or a related field or years of related experience equivalent to a degree

  • Minimum of 5 years relevant work experience in a corporate / mission-critical environment

  • Linux certification(s) a plus, such as:

  • Red Hat Certified System Administrator (RHCSA) 

  • CompTIA Linux+

  • Linux Professional Institute LPIC-1

  • LFCS (Linux Foundation Certified System Administrator)

Rewards

  • Competitive compensation

    • Base salary range: $71,719-$78,113

    • Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee

  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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