Lead Architect - CPQ

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We are seeking a Lead Architect for Channels who wants to be part of a modern, progressive Business Systems team to help Zoom’s larger commitment to providing happiness to both internal and external customers and partners. 

As a Lead Architect for Channel, you will drive the transformation of the Channel Deal Registration, Ordering and Quoting processes including CPQ, Partner Relationship Mgmt and Rebates. 

You will be responsible for partnering with the Channel Operations team, business analysts and engineering teams to streamline, simplify and automate end to end partner management, deal registration, quoting and ordering business processes with best of breed technology solutions, integrating with other business systems to achieve adoption of self service capabilities for our Channel Partners including Carriers, Distributors and Direct Resellers.

This is a highly visible and critical role, reporting to the Head of Enterprise Applications, offering the chance to be a change agent for the CPQ and Order to Cash transformation. 

If you are excited about the potential of leading Zoom’s continued evolution into an agile, nimble, customer-obsessed enterprise applications organization, then this role is for you!

Job Responsibilities:

  • Collaborate with Channel Sales, Channel Operations, Sales Ops and Finance to convert business requirements to solutions architecture and design and drive implementation

  • Partner with multiple technology teams (eCommerce, Salesforce, Zuora, Data Science and Engineering, in-house systems) to define technical requirements, Technical design, data integration flows and actionable tasks to deliver a scalable solution

  • Collaborate with BSAs, architects, developers, testers and other project team members to translate requirements, design and develop and deploy solutions

  • Coordinate the development, testing and post go-live activities to ensure a successful implementation of channel capabilities

  • Establish detailed technical tasks and deliverables and communicate status, risks and issues to both technology and business leadership

  • Lead system and user acceptance testing, negotiating with business stakeholders, triaging defects and obtaining stakeholder sign-off

  • Continue to provide technical leadership for ongoing enhancements 

Qualifications:

  • Engineering / CS / MIS Degree (Bachelor's ; graduate degree a plus) and 10+ years of relevant industry experience.

  • 8+ years of SaaS business applications experience including robust technical experience in CPQ, Order to Cash, Partner Portal and Partner Relationship Mgmt and related best of breed tools.

  • Deep business, functional and technical knowledge of Sales processes, PRM, CPQ and Order to Cash.

  • Highly positive and collaborative individual that excels at developing working relationships, building consensus, and fostering trust and collaboration at all levels.

  • Results-driven individual who thrives in a fast-paced start-up environment.

  • Experience in presenting systems/IT concepts to senior business and IT stakeholders, ability to communicate with passion, and ability to articulate with business context. 

  • Experience working collaboratively with a wide range of functional departments and technology skill levels.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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