IT Engineer
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse is looking for an IT Engineer to join our team!
Reporting to our Director of IT, this technician will join our IT team to provide thoughtful and individualized support for all Greenies. Working in a fast-paced environment, our IT Engineer will have the opportunity to work autonomously, run technical procurement, implement creative tools and work on projects that will drive scalable changes across our growing organization. Our IT Engineers play a meaningful role in shaping the experience of our employees and enabling our success as a distributed company.
Learn more about our engineering culture here.
Who will love this job
- A problem-solver – you love collaborating with others to provide world class support and striving towards excellence while knowing when to ask for help when needed
- A juggler – you can handle priorities and triage a backlog of different projects without letting things slip through the cracks
- An advocate – you will stop at nothing to make sure people have the tools necessary to do set them up for success and are passionate about working as an individual contributor on a global team that is driving towards a common goal
- A teacher – you have a knack for explaining technical processes to non-technical audiences and work well with a variety of internal teams
- An innovator – you seek out opportunities to optimize iterate on existing processes and execute the team’s vision by writing, updating, and maintaining technical documentation and sending directed communications
What you’ll do
- Provide technical assistance and support to incoming queries and issues related to computer systems, software, and hardware via Slack, email, ticket, or in-person for Greenhouse employees, contingent workers, and vendors
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) and troubleshoot Greenhouse-provided hardware (macOS, Chrome OS, and peripherals), maintaining detailed user and admin IT documentation
- Walk through problem-solving processes with Greenhouse employees, conducting follow up to ensure issues have been resolved
- Collaborate to provision Greenhouse laptops for new hire on-boarding and train new hires alongside our IT and Onboarding teams
You should have
- Experience in IT desktop support at a company with at least 300 employees
- Deep knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
- Prior demonstrated success supporting Apple systems and software
- Previous experience with script execution and troubleshooting (ex. Ruby, Bash, Python)
- Working knowledge of imaging/endpoint management tools (ex. DEP, JSS)
- A passion for providing empathetic customer service with excellent communication
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here.
The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $65,000 - $85,000.
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Who we are
At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.
For all our employees, we offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, flexible vacation, disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer commuter benefits and a 401(k) plan, and for Dublin-based employees we offer a pension plan.
Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.
Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page.
**Due to COVID-19, all Greenhouse employees are working remotely and will be through at least August 2021. We are planning on returning to working in our offices in September 2021.**