Integration. It’s that pesky part of building a product that no organization actually wants to do. (And who can blame them? It’s not easy). To us, integration is bigger than just a connection. Integration is about moving data, powering transactions, connecting mobile apps, and thousands of other functions. We want our customers to THINK bigger than the brittle connections that hold their products back. REFOCUS their team on the things they care about. And BUILD features that their customers will love. With Cloud Elements, companies can INTEGRATE to the ecosystem of applications that their customers and partners rely on every day.

We are the world’s fastest growing integration vendor ever, and we’re looking for talented, creative problem solvers who are driven and passionate to join our rapidly expanding team! Headquartered in Denver, minutes from the beautiful Rocky Mountains!

Cloud Elements is seeking an experienced IT Support & Desktop Administrator with strong knowledge MAC support, peripheral as well as maintains the company wireless network under the guidance of our senior IT staff. Individual will be responsible for supporting both hardware and software; installations, maintenance, troubleshooting, and technical support. The ideal candidate will have strong analytical and communication skills.

ACCOUNTABILITIES & RESPONSIBILITIES

• Diagnose and solve issues in a timely manner

• Ability to explain issues and resolution to end users

• Prioritize tasks and projects

• Track problems, requests, and document resolutions

• Ability to communicate effectively both orally and in writing
   

Technical Support

• Experience in administering iPads and MAC laptops

• Ability to quickly gain new skills and knowledge when faced with new challenges

• Troubleshoot, setup and support Network printers and scanners

• A pragmatic problem solver and innovative thinker

• Experience with G-Suite and MS Office tools

• Provide WLAN support

• Backup Management
   

REQUIREMENTS / QUALIFICATIONS

• 3-5 years’ experience in Desktop Administrator Support

• Bachelor’s degree preferred, but not necessary with experience

• Technical degree with customer-service experience preferred

• Strong knowledge of  MAC OS

• Microsoft Office Suite 2010, 2013, 2016, Office 365

• Intermediate printer operations (local & network)

• Knowledge of TCIP/IP, DNS, DHCP, VPN, Remote Desktop, etc.

• Run and monitor backups

• Managing Google Drive permissions and access

• Basic understanding of routers/switches

• Some scripting skills is a plus

What we can offer you:

• Challenging work with leading edge technology
• Career growth
• Benefits - Equity, Medical, dental, 401k, flex time off
• Education and training opportunities, team referral bonuses, catered lunches, powder days, summer hikes, the list goes on!
• Office locations: We have offices in Denver, Dallas, and Seattle.  You may also work occasionally from your home office!

We'd love to hear from you! Please upload your resume and share with us why you think you'd be the perfect fit for our team! Cloud Elements celebrates diversity, we are an equal opportunity employer!