Overview

With 6,000+ clients and over 500,000 screens deployed, FWI’s software platform is driving Visual Communications to millions of people every day, all over the world. We are a values-driven organization that encourages our employees to bring their authentic self to work every day and empowers everyone to make a tangible impact on our products, clients and culture. Our employees are passionate about their craft, but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.

We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:

• Bring your best self
• See it
• Own it
• Crush it
• Be Gracious

Four Winds Interactive is seeking a Hardware Solutions Engineer I – Product Certification to join our Hardware Solutions Team. This position is responsible for testing computer, display and peripheral hardware to evaluate compatibility with FWI software applications. The Hardware Solutions Engineer I – Product Certification, provides a critical service to the organization by certifying devices that support end-to-end digital signage solutions for FWI customers. The Hardware Solutions Engineer is not a management position.

The compensation package will be aligned to each candidate’s experience and qualifications. All applicants must be authorized to work in the United States.

Responsibilities

• Build and setup hardware test environments
• Administer hardware tests on a variety of endpoint, display, and peripheral devices
• Install, configure and deploy FWI software application per testing requirements
• Document all test cases, test results, hardware diagrams, and method of procedure
• Effectively communicate test results and recommendations to customers and FWI team
• Manage project/product test notes in Salesforce
• Prioritize assigned projects for timely completion
• Documents test results and reports out to multiple team members with the results. 
• Research and develop hardware solutions based on customer needs
• Create, develop, and modify scripts to automate device configuration process
• Respond quickly to customer hardware escalation
• Provide technical guidance to other engineers and/or technicians
• Create and deliver technical and non-technical presentations for FWI team
• Develop and maintain an understanding of FWI customer business needs to facilitate informed hardware recommendations
• Periodically travel to customer sites for implementations, scoping, and support
• Periodic work beyond business hours to ensure completion of assigned projects and support FWI customers
• Other duties as assigned

Qualifications

Requirements for Success:

• Installation, setup, configuration, and troubleshooting of Windows 7, 8.1, and 10 operating systems
• Installation, setup, configuration, and troubleshooting of Android, iOS, Brightsign, and SoC devices
• Basic AV understanding to include: display resolutions, cabling, video walls and audio technologies
• Understand core networking concepts, including TCP/IP, IP Addressing, subnets, VLANs and routing
• Design repeatable tests
• Excellent written and verbal communication skills
• Deliver exceptional customer service and support
• Critical analysis of complex problems
• Ability to work independently and as part of a team
• Microsoft Office Suite—Word, Excel, PowerPoint, Visio, and Outlook
• Familiarity with Salesforce.com
• Ability to manage deadlines on assigned configuration projects
• Ability to lift up to 75lbs

Helpful for Success:

• 1+ years of experience in digital signage or related industry with a focus on hardware testing, certification or implementation
• Industry certifications such as CompTIA A+, Networking+, Microsoft MCSE or similar

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status