Growth Hacker

| Greater Boulder Area
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Like solving BIG problems and having BIG fun? If you enjoy knowing that your work is highly visible and mission critical, even better. JumpCloud (www.jumpcloud.com) is searching for the best in the business when it comes to helping to design and build the next generation of server management and directory software. 

JumpCloud is leveraging a product-led growth model. We use a freemium product whereby users can sign-up and use the platform before they purchase. There are tremendous advantages to this model and our goal is to optimize a user’s path through the platform creating more paying customers faster and more cost-effectively through automation. More recently this has been called growth hacking and this position will lead the growth hacking/engineering and automation within the company.

JumpCloud drives a large number of free accounts continually and has a high conversion rate of those accounts becoming paid customers. While we're doing well, we believe that we can do much better. With the right focus on helping users discover the value of the platform, JumpCloud can generate an increasing number of happier customers at a faster pace. The Growth & Automation Engineer will develop a deep understanding of the behaviors that users exhibit that convert and how to drive many more users to those behaviors.

What you’ll be doing:

JumpCloud is searching for a thought leader who can help make a tremendous impact on our ability to grow and expand our business through growth hacking and automation. The right person for this role will have a mix of skills and experience and be highly technical, data driven, and think like a scientist. This role could be an ideal stepping stone to one day starting and running your own company.

In our organization, this role will live within our engineering/product organization rather than marketing because of the emphasis on leveraging our platform to generate growth and automation. Because our platform is highly technical and the skills required to run growth experiments will require strong technical skills (read: be able to code, add features to our platform, and architecture experience), we believe that being tightly aligned with our engineering organization will be best.

The key results from this role will include larger revenue through greater velocity through the funnel, a higher close rate, quicker onboarding of customers, and increased expansion. Another critical part of this role will be to eliminate friction points of using the platform which will of course impact the previous items, as well as reduce support and service costs.

This person will work closely with a large number of people on the team including our customer success organization, customer experience leader, marketing team, and product group. We do expect to grow this organization, but it won’t be a large group, instead being a highly skilled and focused team. A key skill of this leader will be to work closely with other groups and influence their roadmaps and objectives because some optimizations will need to be done by others.

  • Grow revenue – through more streamlined and faster conversion and onboarding processes, this role will have a direct impact on growing revenue. Fundamentally, this role will be able to help improve the overall funnel, the process through the funnel, and the usage of the platform once they are a customer. This role will own conversion rates throughout the funnel including through the onboarding and expansion process. While some of these conversion rates may involve other groups in the organization, the growth and automation role will attempt to automate and impact this programmatically. Ideally, our platform should guide users through the product journey without the need for us to hire people.

  • Deeply understand customer behaviors – through primary customer research, data analysis, and feedback from internal constituents, develop an understanding of the customer journey at the platform level. This role will help identify the ideal path through the platform and indicators of customers that are more likely to purchase.

  • Instrument the platform – where there is a need, this role will add instrumentation in order to generate more insight into how users are leveraging the platform. Managing the data as well as the security and privacy concerns of this data will also be a part of the role.

  • Run experiments – in order to increase conversion percentages, the onboarding rate, and expansion, this role will run different experiments. These experiments will be tightly defined and understood so that results can be appropriately analyzed. The person in this role will think much like a scientist with clear hypotheses, data generation, and outcomes.

  • Automate customer friction points – this role will help identify (along with other groups) user friction points and areas of frustration that reduce conversion rates or create unhappiness with the product. Some of these friction points could be solved by functionality created by this role and others may require the product team. This focus will help to onboard users/customers faster as well as lead to greater expansion.

We’re looking for…

  • 5+ years of experience developing SaaS software products

  • Ability to quickly develop software (Golang ideally) and iterate 

  • Out-of-the-box thinking and approaches to eliminating friction points

  • Strong experience generating, storing, and analyzing customer data from a SaaS solution

  • Inquisitive and curious about how to build a customer centric product

  • Passionate about customer data and optimization

  • Systematic and process oriented

  • Ability to strongly influence other groups with data and insight

  • An engineering degree, Computer Science preferred

Where you’ll be working: Our corporate headquarters in downtown Boulder, right next to the Boulder Theater. 

Why JumpCloud?  You’ll have a voice in the organization, with a seasoned executive team, a supportive board and a proven market that our customers are excited about. 

JumpCloud is focused on delivering cloud-based directory services via a SaaS model and as a result is trying to solve some very difficult problems around identity, authentication, security, and cloud scaling. 

This is a great place to share and grow your expertise! You’ll work with top developers and product folks to continue to build a worldwide customer base. We’re out of the box thinkers, so your unique approaches to building a high performance product will be valued! 

Please submit your résumé along with a brief explanation about yourself and why you would be a good fit for JumpCloud.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FigmaDesign
    • MiroDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our HQ is located between Denver and Boulder. Since we're remote first with employees in most U.S. states and 14 countries, we use the office as a hub to bring people together for team events and meetings.

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers comprehensive benefits package as well as many perks to enhance the employee experience! We offer everything from Flexible PTO policy, we are a Remote First company, meaning you could live next to the office and we'd never force you to come in, medical, vision, dental, life, accident insurance, legal perks, identity protection, professional development opportunities, a growing DEI&B program with ERG's, casual work environment, and more!

Culture
Partners with nonprofits
We partner with educational opportunities like the Turing School to provide support for early-career and underrepresented students interested in careers in software development and technology.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
JumpCloud is remote first, you are never required to come to the office (but you can if you want to)!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
JumpCloud's management team is as diverse as our individual contributors and our executive staff is committed to DEI&B initiatives across the company.
Mandated unconscious bias training
Our unconscious bias training includes culture add vs fit, recency effect, halo/horns effect, like us bias, primacy effect, confirmation bias, and contrast effect and includes strategies to address
Mean gender pay gap below 10%
Diversity employee resource groups
Our ERG's include CloudPride (LGBTQIA+), BlackSpace (Black, Indigenous, and People of Color), WIT (Womxn in Tech), and Pa'lante (Latiné/Hispanic)!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2850.00 annually to their FSA.
Disability insurance
Dental insurance
JumpCloud has two different dental plans to choose from.
Vision insurance
Health insurance
JumpCloud offers three different medical plans including an HSA plan where JumpCloud contributes to employees HSA accounts each paycheck (amount varies based on plan). Healthcare coverage starts day 1
Life insurance
JumpCloud offers group life benefits and a variety of voluntary life insurance options.
Wellness programs
JumpCloud offers a premium subscription to the Calm app for each employee!
Mental health benefits
JumpCloud offers an EAP (Employee Assistance Program) at no cost to the employee. Our medical benefits include coverage of mental health/wellness.
Transgender health care benefits
Wellness days
Abortion travel benefits
JumpCloud's employee healthcare benefits include expanded medical travel coverage. Medical travel coverage is available when there is no provider located within 100 miles of an employee's home.
Financial & Retirement
401(K)
In addition to 401k, meet with a personal financial consultant to assist with financial wellness planning. This benefit is provided at no cost to team members and includes unlimited 1:1 sessions.
401(K) matching
JumpCloud matches 50% of employee's contributions up to 6%.
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
JumpCloud offers a dependent care FSA option, where employers can set aside pre-tax dollars for child care or other dependent care.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid holidays
Paid sick days
We have Unlimited Paid Time Off which includes both vacation and sick time.
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

JumpCloud is always evaluating and listening to our employees to offer the most beneficial benefits for JumpCloudians!

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