Field Applications Scientist-IVD (ADX-05-21) at ArcherDX

| Greater Denver Area
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Field Applications Scientist-IVD (ADX-05-21)
 

COMPANY SUMMARY:

 

In October 2020, Invitae Corporation (NYSE: NVTA) combined with ArcherDX, a genomic analysis company specializing in cancer diagnostics and monitoring, to create a leading comprehensive medical and cancer genetics company. As a combined company, Invitae, is bringing world-class genetic testing and diagnostics into mainstream medicine to improve healthcare for billions of people. Our goal is to aggregate the world’s genetic tests into a single service with higher quality and accuracy, faster turnaround time and actionable results. Learn more at invitae.com and archerdx.com.

 
POSITION SUMMARY:
 
The Field Applications Scientist provides scientific application support and training on ArcherDX/Invitae IVD/CDx products. This individual will support business development functions in the achievement of regional sales targets by delivering product line specific pre- and post-sales related customer support activities. 
 
RESPONSIBILITIES:
 
Job performance will involve a variety of activities including:
  • Provide high quality post-sales support by training and visiting customers, delivery of email support, and general follow up of customer’s inquiries and/or requests.
  • Acquire and maintain theoretical and practical knowledge of targeted sequencing methodologies for use in clinical based applications.
  • Acquire and maintain scientific and competitive knowledge and market segment view for support of customers, sales and service. Keep up to date with the scientific community in regard to IVD/CDx assays currently on the market.
  • Provide high quality pre-sales support by giving presenations and demonstrations on ArcherDX/Invitae IVD/CDx products. Participate in the organization and management of these events as required.
  • Work effectively with Sales in regional accounts of responsibility.
  • Track, record and document relevant information in CRM related to all technical inquiries from customers. Document complaints and work within the organization to record and resolve these issues.
  • Help develop and maintain FAQs and Knowledge Base related to technical aspects of ArcherDX/Invitae IVD/CDx products
  • Ensure that high value customer collaborations are effectively supported leading to Key Account adoption of the IVD/CDx targeted sequencing technology
  • Participate in trade shows as needed. Help find new sales prospects
  • Provide technical support for customers, other FAS, marketing and sales personnel.
  • Resolve customer escalations effectively.
  • Must be able and willing to travel 50-75% to support customers.
  • Additional duties as assigned.
 
EXPERIENCE:
  • Laboratory experience to include expertise in basic techniques related to Next Generation Sequencing products with related instruments and applications background.
  • Experience in presenting technical materials in written and verbal form is critical.
  • Customer facing experience in genomics/in vitro diagnostics in a sales or support role, 2-3 years minimum experience.
  • Valid Driver’s License required.
KEY ATTRIBUTES:
  • Drive and Determination
  • Strong Molecular Biology Applications background
  • Positive external and internal relationship-management skills
  • Demonstrated ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the scientific community.
  • Demonstrated ability to write reports that conform to prescribed style and format.
  • Demonstrated ability to troubleshoot technical problems.
  • Demonstrated ability to read, analyze, and interpret common scientific and technical journals
  • Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively to enhance success of project and maintain strong relationships within the company.
  • Strong communication and presentation skills
  • Proven Ability to adapt in a change oriented environment
  • Self-Starter
    • Driven to perform
    • Self-directed: needs little explicit direction and no hand-holding
    • Able to organize and prioritize a diverse set of responsibilities to ensure execution of goals is achieved
 
EDUCATION:
  • Knowledge and skills acquired through completion of a Masters' degree or PhD in Molecular Biology, Genetics, Biochemistry, or equivalent combination of training and experience. Knowledge in cancer biology.
TRAINING REQUIREMENTS FOR POSITION:
  • Orientation – Basic training
  • Standard Operating Procedures
  • On-Job-Training – As required
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Technology we use

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Location

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

An Insider's view of ArcherDX

What’s the vibe like in the office?

Collaborative - when I walk through the ArcherDX office at any time of day, I can see cross-functional collaboration in action. Our team members are constantly connecting in structured and unstructured meetings to solve problems and achieve goals.

Sarah

Corporate Recruiter

How do you collaborate with other teams in the company?

Collaboration between functional groups is key to the Logistics team's success at Archer. Working closely with Sales, Manufacturing, Assay Development, Customer Support, Finance and QA allows us to provide better customer service by improving our processes, troubleshoot, brainstorm new ideas, learn from each other and share our best "dad" jokes.

Judy

Logistics Manager

How do you empower your team to be more creative?

Creativity requires a break from the routine and the screen. Here at Archer the team gets creative through walks to the food trucks, lunch runs, climbing gym sessions or a few end of the week craft brews. Some of our best algorithms were developed or refined on the climbing gym mat.

Aaron

VP of Bioinformatics and Commercial Development

What are ArcherDX Perks + Benefits

ArcherDX Benefits Overview

ArcherDX offers a competitive and generous benefit package including:

• Medical PPO or HMO and Dental-82% of monthly premium covered by the company
• Optional vision, life, FSA, dependent care plans
• Basic AD&D, Short and Long Term disability-covered 100% by the company
• 160 hours PTO per calendar after three months of service
• 6-weeks parental leave covered 100% by the company
• 401K with company match with potential of up to $2000/year
• 2019 bonus - 5% based on company objectives (for non-commissioned employees)
• Company stock options for all employees
• Tuition Reimbursement
• Ecopass

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Company sponsored family events
Archer sponsors family oriented events annually. This year, we had our summer picnic at the Boulder Reservoir.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Cross functional training encouraged
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