Field Applications Scientist-IVD (ADX-05-21)

POSITION SUMMARY:

The Field Applications Scientist provides scientific application support and training on ArcherDX/Invitae IVD/CDx products. This individual will support business development functions in the achievement of regional sales targets by delivering product line specific pre- and post-sales related customer support activities. 

RESPONSIBILITIES:

Job performance will involve a variety of activities including:

• Provide high quality post-sales support by training and visiting customers, delivery of email support, and general follow up of customer’s inquiries and/or requests.
• Acquire and maintain theoretical and practical knowledge of targeted sequencing methodologies for use in clinical based applications.
• Acquire and maintain scientific and competitive knowledge and market segment view for support of customers, sales and service. Keep up to date with the scientific community in regard to IVD/CDx assays currently on the market.
• Provide high quality pre-sales support by giving presenations and demonstrations on ArcherDX/Invitae IVD/CDx products. Participate in the organization and management of these events as required.
• Work effectively with Sales in regional accounts of responsibility.
• Track, record and document relevant information in CRM related to all technical inquiries from customers. Document complaints and work within the organization to record and resolve these issues.
• Help develop and maintain FAQs and Knowledge Base related to technical aspects of ArcherDX/Invitae IVD/CDx products
• Ensure that high value customer collaborations are effectively supported leading to Key Account adoption of the IVD/CDx targeted sequencing technology
• Participate in trade shows as needed. Help find new sales prospects
• Provide technical support for customers, other FAS, marketing and sales personnel.
• Resolve customer escalations effectively.
• Must be able and willing to travel 50-75% to support customers.
• Additional duties as assigned.

EXPERIENCE:

• Laboratory experience to include expertise in basic techniques related to Next Generation Sequencing products with related instruments and applications background.
• Experience in presenting technical materials in written and verbal form is critical.
• Customer facing experience in genomics/in vitro diagnostics in a sales or support role, 2-3 years minimum experience.
• Valid Driver’s License required.

KEY ATTRIBUTES:

• Drive and Determination
• Strong Molecular Biology Applications background
• Positive external and internal relationship-management skills
• Demonstrated ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the scientific community.
• Demonstrated ability to write reports that conform to prescribed style and format.
• Demonstrated ability to troubleshoot technical problems.
• Demonstrated ability to read, analyze, and interpret common scientific and technical journals
• Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively to enhance success of project and maintain strong relationships within the company.
• Strong communication and presentation skills
• Proven Ability to adapt in a change oriented environment
• Self-Starter
  • Driven to perform
  • Self-directed: needs little explicit direction and no hand-holding
  • Able to organize and prioritize a diverse set of responsibilities to ensure execution of goals is achieved

EDUCATION:

• Knowledge and skills acquired through completion of a Masters' degree or PhD in Molecular Biology, Genetics, Biochemistry, or equivalent combination of training and experience. Knowledge in cancer biology.

TRAINING REQUIREMENTS FOR POSITION:

• Orientation – Basic training
• Standard Operating Procedures
• On-Job-Training – As required