Now Hiring: Enterprise Application Support Engineer II for our Denver, CO office!

Who is American AgCredit?

Our mission is simple…  Be the best lender to Agriculture. In order to deliver on that statement, we have the best people working for us. Headquartered in Santa Rosa, California, with offices throughout California, Colorado, Kansas, Nevada and Oklahoma, we have been serving all segments of the agricultural business for over 100 years! 

Benefits offered by American AgCredit:

• Commitment to agriculture and our communities we serve 
• Family friendly work environment
• Investment in employee growth, development and training 
• Medical, Dental and Vision coverage
• Outstanding 401k – up to 9% matching!
• Generous Vacation Leave (starting at 15 days)
• 15 Paid Sick Days
• 11 Paid Holidays
• Competitive Incentive Compensation Plan
• Disability & Life Insurance
• Employee fitness and wellness benefits.
• Free Soda, Coffee and Snacks! 

Under the direction of the AVP Enterprise Services Manager, the Enterprise Application Support Engineer II is responsible for the daily monitoring, management, troubleshooting and issue resolution for all the software components of our hosted platform.  This position works closely with our infrastructure operations and software development teams in order to provide end-to-end platform support and application management services.  This role is also responsible for a general understanding of products, services and solutions (including market, trends and strategies) related to the Association’s application portfolio, platform and automation tools.  Collaborates and engages in activities to assure knowledge development, sharing, leading, and integration within and across the organization as suitable.  Where appropriate, the Enterprise Application Support Engineer II will contribute to innovation and continuous improvement efforts to reduce operational costs relating to the Association’s application portfolio. Consistent sustained communication performance across IT and with our Business Partners is required to ensure service excellence for the Association.

​ESSENTIAL FUNCTIONS:

1)   Lead the execution of application installations and upgrades following work instructions in great detail with the ability to analyze and identify potential errors in the instructions to ensure successful application deployments.
2)   Knowledge of application interfaces and system integrations using APIs, ETLs, FTP, etc. to troubleshoot and resolve application operational issues meeting SLA targets.
3)   Coordination of incidents, outages, and problems to full resolution including the documenting and entering of tickets in ServiceNow for incidents, outages, problems and changes.
4)   Demonstrated understanding of application and environment configuration as well as supporting Configure and support both test and production systems.
5)   Develop and document processes to improve efficiency in supporting application systems and author knowledgebase articles using the ServiceNow knowledgebase system.
6)   Ensures that software deployment plans are executed per the work instructions and reviews the plan before execution to resolve any potential issues.
7)   Responsible for 24 X 7 support and monitoring of enterprise systems with demonstrated experience with scheduling and monitoring toolsets.
8)   Experience coordinating with vendors in resolving and determining root cause of system problems in restoring application services.
9)   Demonstrates ability to design, construct and analyze Write basic SQL queries.
10) Strong attention to detail in executing Execute tasks and providing update status to Project and Release Managers.
11) Takes ownership of issues and collaborates Work with Help Desk and Development staff to drive issues to full resolution.
12) Performs other duties as assigned.

TYPICAL EDUCATION AND EXPERIENCE:

1)   BA/BS degree, with emphasis on computer science, management information systems or business; or equivalent.BS in Computer Science/Engineering
2)   At least 5 years of experience including demonstrated proficiency utilizing application scheduling and monitoring tools, resolving batch and online application incidents and problems while collaborating across IT to restore enterprise application services. Individual must have strong experience with three or more of the following: MS SQL Server, SQL Query language, FTP, HTTP, and Web Applications.
3)   Good written, verbal, analytical, presentation, interpersonal, and communication skills.
4)   Knowledge of loan accounting or loan origination would be an advantage
5)   Experience in the finance industry would be an advantage
6)   Demonstrated experience being a team player
7)   Exhibits excellent time management skills by managing multiple priorities, commitments and projects.
8)   Self-motivated, directed and passionate about what you do.
9)   Must be able to work the occasional weekend, holiday and after hours support.

10) Must be available to travel 25% through December 2019. Must be available to travel up to 10% on an ongoing basis.

JOB REQUIREMENTS: 

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. 

Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period of time. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job. Some lifting and moving of items up to 25 pounds required. Work during established business hours and may require occasional weekend and/or evening work. 

EOE/AA/M/F/D/V

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