DIRECTOR, TECHNOLOGY INFRASTRUCTURE

This position is responsible for all of Procare’s technology infrastructure in collaboration with individual product/development teams in a highly collaborative DevOps culture. This covers on-prem, data center, and cloud/AWS infrastructure.

Living the Values

• Elevate One Another
• Grow Together
• Be a Driver
• Respect All Perspectives
• Keep Our Promises
• Wear the Customer Hat

Essential Functions

• Oversee and manage the technology infrastructure and architecture with regards to servers, networking, connectivity
• Ensure reliability, redundancy, and scalability of all points of the infrastructure – and collaborate with software engineering leaders on software reliability
• Define and implement failover, backup, and rollback policies and procedures
• Ensure availability of non-production environments to facilitate development, testing (functional and load/performance/stress), and integration
• Proactive monitoring and alerting of all aspects of infrastructure and applications, provide proactive notifications to both internal and external customers
• Define and implement Disaster Recovery and Business Continuity plans, incl. regular testing
• Partner with engineering managers on DevOps practices for build and deployment (CI/CD) and infrastructure-as-code (IAC)
• Partner with Security and Compliance Director on implementing security and data privacy policies
• Backoffice systems and integrations
• Define and implement common architectures, platforms, and technologies in collaboration with CTO and other technology leaders
• Manage ITIL-based IT Service Management – change, incident/problem, service request management
• Define and implement DevOps practices for production/operations
• Measure and report on the productivity and quality of teams and progress of initiatives
• Lead, mentor, and manage individual technical contributors and managers/leads
• Occasional domestic travel to meet with other development teams and functional teams (10-15%)

Requirements

Required Competencies

• 10+ years’ experience in technical leadership/management role
• Experience managing technical teams with multiple manager-level and individual contributor direct reports
• Excellent communication and documentation skills
• Highly technical and broad hands-on experience with both traditional infrastructure and AWS/cloud platforms
• Must have significant current hands-on experience with the relevant technologies listed below:
  • Experience with infrastructure and user experience monitoring solutions, such as CloudWatch, New Relic, PRTG, Pingdom, New Relic, etc.
  • Experience with formal IT Service Management based on ITIL standards