Director, Technology Infrastructure

| Greater Denver Area
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DIRECTOR, TECHNOLOGY INFRASTRUCTURE

This position is responsible for all of Procare’s technology infrastructure in collaboration with individual product/development teams in a highly collaborative DevOps culture. This covers on-prem, data center, and cloud/AWS infrastructure.

Living the Values

  • Elevate One Another
  • Grow Together
  • Be a Driver
  • Respect All Perspectives
  • Keep Our Promises
  • Wear the Customer Hat

Essential Functions

  • Oversee and manage the technology infrastructure and architecture with regards to servers, networking, connectivity
  • Ensure reliability, redundancy, and scalability of all points of the infrastructure – and collaborate with software engineering leaders on software reliability
  • Define and implement failover, backup, and rollback policies and procedures
  • Ensure availability of non-production environments to facilitate development, testing (functional and load/performance/stress), and integration
  • Proactive monitoring and alerting of all aspects of infrastructure and applications, provide proactive notifications to both internal and external customers
  • Define and implement Disaster Recovery and Business Continuity plans, incl. regular testing
  • Partner with engineering managers on DevOps practices for build and deployment (CI/CD) and infrastructure-as-code (IAC)
  • Partner with Security and Compliance Director on implementing security and data privacy policies
  • Backoffice systems and integrations
  • Define and implement common architectures, platforms, and technologies in collaboration with CTO and other technology leaders
  • Manage ITIL-based IT Service Management – change, incident/problem, service request management
  • Define and implement DevOps practices for production/operations
  • Measure and report on the productivity and quality of teams and progress of initiatives
  • Lead, mentor, and manage individual technical contributors and managers/leads
  • Occasional domestic travel to meet with other development teams and functional teams (10-15%)

Requirements

Required Competencies

  • 10+ years’ experience in technical leadership/management role
  • Experience managing technical teams with multiple manager-level and individual contributor direct reports
  • Excellent communication and documentation skills
  • Highly technical and broad hands-on experience with both traditional infrastructure and AWS/cloud platforms
  • Must have significant current hands-on experience with the relevant technologies listed below:
    • Experience with infrastructure and user experience monitoring solutions, such as CloudWatch, New Relic, PRTG, Pingdom, New Relic, etc.
    • Experience with formal IT Service Management based on ITIL standards
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • New RelicAnalytics
    • InVisionDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SendGridEmail

Location

We are in the Chase building, one block from 16th St. We're on the 18th floor and love our 360 mountain views, lobby Starbucks, and proximity to RTD.

An Insider's view of Procare Solutions

What’s the vibe like in the office?

The Denver office has a professional yet laid back vibe. I think we really have a "get business done while having fun" mentality. It truly feels like a team effort regardless of which department you work in - we succeed together.

Chantel

Human Resources

What projects are you most excited about?

Enterprise Learning! I'm very excited to offer best in class learning experiences for all kinds of topics as part of our employee engagement and professional development plan.

Naomi

Learning and Development

How does the company support your career growth?

I’m pretty new to the marketing world. I started in the MDR role a year ago. I was able to learn the basics not only in marketing but of the company in general. More recently, I’ve moved into a demand generation specialist role which I’m so excited about. Now, I have the opportunity to learn another side of marketing and dive deeper into it.

Courtney

Marketing

How do you make yourself accessible to the rest of the team?

Two of our values are Elevate One Another and Respect all Perspectives, and being accessible is key. In addition to welcoming a stop by my office or message via Slack or email, my calendar is open for employees to schedule time to talk, collaborate on an idea, share an opportunity for process improvement, or get my perspective on their career goal

JoAnn

CEO

What are some things you learned at the company?

Since joining, I have gained an understanding for how vital a quality platform is to an efficient childcare center. As my knowledge of our products has grown, it has given me pride in selling a truly helpful and essential product.

Jake

Sales

What are Procare Solutions Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Our training goes beyond "don't discriminate"; we tackle unconscious bias, microaggressions, & other problematic behaviors. All employees are expected to actively contribute to a respectful workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All Denver Employees will receive an EcoPass
Company Outings
Procare Software hosts company outings Annually.
Some Meals Provided
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $2,000.
Cross functional training encouraged
Promote from within
Customized development tracks
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