Director of Software Engineering - Customer Lifecycle

| Greater Denver Area

The Director of Customer Lifecycle Engineering will be responsible for the development of software systems that touch every aspect of SendGrid customer experience, from sign-up and onboarding, to package management and billing.  This team uses extensive Machine Learning to keep bad actors off our systems, and ensure our trusted reputation in the communications space. We are looking for a dynamic and strategic leader who will continue to streamline all aspects of the customer lifecycle, so the customer experience with SendGrid is as smooth and seamless as possible.  This is a critical role for us, and will accelerate our revenue growth as we continue to build new applications and partnerships that expand into adjacent market spaces. The successful candidate will need tremendous technical depth and managerial chops to support our broad customer base, rapid growth rate, and the scale at which we’re currently operating.  Our software is highly distributed, and built on cutting edge technology. This is a full stack position, and a balance between frontend and backend technology leadership experience will be critical.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Recruit top notch talent to join our existing team of experienced engineers
  • Foster a strong sense of ownership and accountability
  • Coach and mentor software development managers to identify solutions and work through dependencies to achieve a common goal
  • Provide inspirational thought leadership in the areas of software development best practices, industry direction and innovation
  • Lead strategic planning and design sessions with Product Management, Architecture, Business and Operations stakeholders to create a shared vision and technical roadmap
  • Act as an effective agent of change; providing different perspectives and outside of the box thinking
  • Keep the team connected across locations and multiple strategic initiatives.  We are a fast growing company and inclusive communication is critical to maintain alignment and our culture

About You

  • Seasoned Engineering Leader -- you have experience leading the delivery of large scale systems and making tremendous impact
  • Coach and Advocate -- you are passionate about developing engineering leaders within your organization and providing an environment for learning and growth
  • Connector -- you have a knack for connecting people and building bridges across different teams and locations
  • Agent of Change -- you leverage your communication skills and EQ to facilitate the adoption of what you build
  • Problem Solver -- you utilize your experience and versatile leadership approaches to bring people together and drive problems to resolution

About SendGrid

Founded in 2009, SendGrid built its reputation solving a key pain point of delivering transactional emails that respond to customer behavior (purchase receipts, order confirmations, password resets, etc.). In 2015, SendGrid expanded the platform into marketing email use cases, enabling customers to have one platform for both transactional and marketing email. We deliver over 40 billion emails a month for customers like Airbnb, Spotify, and Yelp.

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