Director of Quality
Sorry, this job was removed at 2:44 p.m. (MST) on Wednesday, February 27, 2019
By clicking Apply Now you agree to share your profile information with the hiring company.
This position is responsible for ensuring that Envysion's customers experience high quality from our services and are not adversely impacted by software releases.
Core Functions
Customer Quality
- Manage a team of Customer Quality Technicians.
- Manage and improve the Customer Quality program.
- Collect and communicate quality metrics.
- Work with internal teams to improve the quality of new installations.
- Track recurring issues.
- Work across teams to find root causes and prevent recurrence.
- In general, be a champion for the value that customers receive from our services.
Software Quality
- Manage a team of Quality Engineers and Technicians
- Communicate daily status of upcoming software releases
- Manage the regression testing process
- Provide rapid triage of introduced defects for the dev team
- Work with Product Owners to prioritize defects
- Collaborate with dev team to add test cases for new functionality to the regression suite and prioritize with the testing team
- Improve the regression testing process
- Provide feedback to the testing team on the effectiveness of their testing
- Optimize existing tests to provide the best management of risk at the lowest cost
- Manage the priority of user environments being tested to address risk
- Be a Subject Matter Expert
- Become an expert in how the platform operates, from a user's perspective
- Learn enough of the system to provide advice on how to test it and how to address risk
Winning Behaviors, Competencies, and Skills
- Excellent communication skills (verbal and written)
- Strong management and mentoring skills
- Analytical mind - you look for patterns, things that stand out, etc.
- Professional
- Reliable and dependable
- Experience with internet technologies like web browsers
- SQL Queries
- Metrics collection
Envysion is an equal opportunity employer.
Read Full Job Description