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DISH, an EchoStar Company
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
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DevOps Lead

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Department Summary
DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH.
Job Duties and Responsibilities
We are looking for a talented, driven, technical engineer who can connect customer feedback and issues with the engineering teams. Responsibilities will include:

  • staying abreast of all customer issues across multiple sources, social media, and other customer-facing teams
  • creating and managing issue-tracking dashboards for all aspects of streaming media metrics
  • coordinating between teams including business stakeholders for customer-facing issues
  • helping analyze the impact of releases from clients to backend


#DICE_KTO
Skills, Experience and Requirements
A successful candidate will have the following skills and experience:

  • Bachelors or Masters degree in Computer Science, Data Analysis, Information Systems, or closely-related field and 3 years of professional experience
  • 6-8 years of experience involving data analytics and new relic
  • Excellent written and verbal communication skills
  • Experience coordinating between technical engineering teams that create complex, large-scale systems and frameworks
  • Strong stakeholder management skills
  • Passion and experience solving customer problems
  • Experience running war rooms
  • Experience with production processes like incident management and leading bridge calls
  • Able to delivery professional results
  • Able to work in fast-paced, agile environments
  • Driven, self-motivated, curious, and highly responsible
  • Located in Denver, CO or American Fork, UT


Desired skills / experience:

  • Experience creating New Relic Dashboards
  • Experience presenting to executives
  • Experience in analyzing risks and data based decision making


Salary Range
Compensation: $115,500.00/Year - $189,750.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Candidates need to successfully complete a pre-employment screen, which may include a drug test.

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Tosha Zeitlin
IT VP of Program Management Office, DISH Network
BUILDING THE FUTURE
Strengthening support systems to drive innovation
“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.
“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.
The world is watching us and it is an extremely exciting time to not only be part of DISH’s journey but to be integral in its success.
Dr. Mukaddim Pathan
Director of Enterprise Architecture, Technology Strategy and Engineering Practices, DISH Technologies
WORLD CLASS ENGINEERING IMPACT
Making innovative contributions that evolve an industry
Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”
Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”
We are developing capabilities on the blockchain to provide differentiated experiences to our customers, and the impact of this project is readily visible and quantifiable.
Brian Mengwasser
Vice President, Head of MarketPlace & App Design, DISH Wireless
EXPLORING NEW POSSIBILITIES
Leading the way with cloud-native networks
DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.
DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.
There’s a lot that we can do with the opportunity in front of us.

What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
We actively seek out talent from underrepresented groups, maintain pay transparency on all job descriptions and foster an inclusive environment where innovation thrives.
Diversity recruitment program
In 2023, 31% of our technology hires were women, well surpassing the national average. This figure is just one example of our broader commitment across the organization.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Office Perks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
View full list of perks + benefits
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