Title: Devops IT/Database Administrator 

Location: Denver, CO

Job Type: Full-time

Education: 4-year College Degree

Experience: 2 years

Travel required: None

Compensation: Market salary; company bonus plan; generous healthcare and other benefits

Reports to: Director of Operations

Job Description

TrackVia is seeking an Operations Support Individual responsible for maintaining the integrity of site databases, computer workstations, and associated desktop/server software within the organization. This individual will operate as the main point of contact for employee computer desktop needs and issues in addition to providing tier 2 database support to the customer support team. You will be working with a team of strong DevOps engineers and the most modern technologies.

The ideal individual has 1+ years of experience in Desktop administration and 1+ years of relational database administration. The candidate will demonstrate strong analytical and technical skills, as well as the ability to interact with leadership and thrive in a fast-paced startup. You will be a valued member of the team, responsible for operations of our office infrastructure and relation.

Responsibilities

• Investigate customer support requests and provide solutions.
• Generate Reports for business analysis
• Manage backups, restores for servers, applications, databases and devices.
• Assist in database migrations and upgrades.
• Assist with software deployments
• Proactively monitor system health and performance (Datadog, Sumo)
• Build laptops and load software for new machines
• Maintain company mobile devices
• Backup and wipe machines in accordance to company policies
• Monitor employee machines for intrusion and malware detection
• Troubleshoot user issues
• Maintain an inventory of all IT company hardware
• Create and maintain related documentation
• Assist DevOps Engineers in maintaining corporate network (LAN, firewall, VPN)

Required Skills

• 1 year Operational experience with Relational Databases
• 1 years experience in a desktop support environment
• Comfortable in a Linux environment 
• Strong MacOS administration 
• Windows, Android and iOS administration a plus
• TCP/IP skills
• Experience working with and developers and customer support teams
• Strong analytical and problem solving skills
• Excellent verbal communications: articulateness, patience, listening skills
• Professionalism: promptness, attention to detail, organization

Preferred Skills

• Experience with management systems like Jamf and JumpCloud
• Experience with 2 factor authentication tools
• Experience with Amazon Aurora MYSQL database environment.
• Knowledge of database replication

TrackVia Overview

Founded in 2006, TrackVia is a privately held company based in the mile high city of Denver, CO. We have nearly 15 thousand active users in 14 countries who have built nearly 6,000 custom TrackVia applications for everything from department-level apps to highly customized apps for vertical industries. TrackVia is used by businesses large and small and consistently earns accolades for its unmatched customer support.

Our simple and sole reason for being is to help non-technical business users create applications that work the way they do – and better address their unique, individual needs. And nothing excites us more than working with and talking to our customers.
TrackVia provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.