We are looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You’ll use your knowledge of Linux and software development as you help ensure the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

Our global headquarters, Denver, is home to our second generation product -- Marketing Campaigns, and hub for our technical operations team. Additionally, we wield machine learning and big data to combat The Evil that comes in the form of phishers and spammers and we ensure that each aspect of our customers’ lifecycle is flawless so they have one less thing to worry about.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Deliver SendGrid infrastructure changes via configuration management tools and processes
• Co-author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code with the help of a mentor
• Respond to system alerts and work with the team to troubleshoot and determine a resolution and/or escalate as appropriate
• Receive & respond to alerts about systems; run through the steps to fix; escalate if those things don’t work
• Communicate effectively with team and stakeholders
• Create documentation for your own work output
• Participate in Agile ceremonies
• We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

• You don’t just learn how things work, you learn why
• You have advanced beginner skills in the following areas:
  • Linux system administration
  • TCP/IP
  • Monitoring and metrics
  • 1 or more programming languages; Git is a plus
• You pick up new languages and technologies quickly
• You know how and when to escalate when you are stuck on a task

Bonus Points

• Chef
• Ruby or Go
• KVM/libvirt
• Kafka
• ElasticSearch
• Load balancing
• Performance engineering (strace, dtrace, low-level performance debugging)
• Service discovery
• Network skills