Dev Ops/Application Support Engineer
Who we are:
SambaSafety® is the pioneer of driver risk management software in North America. Trusted by over 2 million subscribed drivers; thousands of businesses look to Sambasafety to provide the most powerful, advanced, intuitive, and impactful risk solution platform on the market. SambaSafety is growing at an incredible rate and has been recognized as a “Best Company” with high employee engagement. It’s an exciting time to be at Samba. Now is the right time to join our high performing culture. We hope to see you here!
What you’ll do:
- Work closely with Product, Engineering, Operations, and Customer Support to triage, document, monitor, and help resolve trending customer issues
- Identify opportunities to improve the customer experience as well as operational efficiency and work with the relevant teams to implement these opportunities
- Automate and orchestrate workloads across a hybrid cloud solution
- Leverage CI and CD tools to automate testing and deployment
- Participate in the development processes by providing feedback and technical input during sprints to ensure code is production supportable, maintainable and deployed according to best practices
- Analyze emerging technologies and make recommendations for adoption into our environment
- Implement and utilize a process-based approach for systems and infrastructure support, management, and maintenance
- Identify, recommend and implement solutions that assist with monitoring data quality in our product sets
What you'll need:
- BS/BA in Computer Science or related field, or equivalent experience
- 3+ years related experience
- Self-starter with the ability to collaborate in a team environment following SCRUM and Agile methodologies
- Experience working with at least one of the following languages: Python, or Java
- Experience with automating manual processes
- Automation experience with at least one configuration management system such as Chef (directly or via AWS OpsWorks), Puppet, Ansible, or Salt
- Applied system administration experience (Microsoft, Tomcat, Apache, IIS, SQL, PostgreSQL and RHEL distributions)
- Comfortable with virtualization technologies and AWS solutions
- Understand and have the ability to implement controls for common compliance requirements, including SSAE16 / SOC II, PCI, etc.
- Proficient with git and git workflows
- Excellent written and verbal communication skills with the ability to communicate technical issues to nontechnical and technical audiences