Position Type: Full Time

Salary Range: In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is $95,000 - $117,600. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location.

Location: Colorado Springs, Colorado. This position will be located at a government customer site. This is not a remote position.

Additional Compensation: This position is eligible for an end-of-year bonus.

Employment Benefits: Bluestaq offers a wide range of competitive benefits to include Medical, Dental, Vision, Life Insurance, Disability Insurance, Paid Leave, and 401k. For more information regarding Bluestaq benefits, please visit https://www.bluestaq.com/bennies.

About Bluestaq:

Bluestaq starts with our people.

Are you ready for the best job you've ever had? At Bluestaq, we've rapidly built a culture around community, constant innovation, and customer commitment.  Bluestaq is dedicated to cultivating a growth environment where our team feels valued, works with a sense of mission, is personally rewarded, and professionally challenged.

Bluestaq is an emerging technology company, founded in 2018 to streamline global operations using cutting-edge enterprise software and mission analytics. Bluestaq develops and transforms its enterprise systems and secures disparate data to solve our customers' most critical challenges. Today, Bluestaq primarily provides the U.S. Department of Defense and the nation's intelligence community with advanced software systems. Our name, Bluestaq, originates from "blue" a military term for friendly forces and "staq" referring to a software stack.

Bluestaq was recently recognized as a 2020 Colorado Company to Watch.  Bluestaq was honored by the Colorado Technology Association as the 2019 Emerging Tech Company of the Year, named Colorado Springs Chamber of Commerce and EDC 2019 New Company of the Year, recognized as a 2020 and 2019 Best Workplaces in Colorado Springs by the Colorado Springs Gazette, and acknowledged on three 2020 and 2021 Built In Colorado’s Best Places to Work Lists: Best Places to Work in Colorado, Best Small Companies to Work for in Colorado, and Best Paying Companies in Colorado.

Looking for amazing quality of life? In 2019, Colorado Springs scored a “Perfect 10” for “desirability” by US News & World Report.

Why join Bluestaq in Colorado Springs?

• Cost of living - below the national average
• Lifestyle Amenities – coffee shops, craft breweries, boutiques, locally-owned restaurants
• Nature – more than 100 parks and ample outdoor sporting opportunities
• Weather – Colorado Springs boasts over 300 days of sunshine a year
• Laid back atmosphere – an accessible alternative to the faced-paced Denver lifestyle

Position Description:

• Perform high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations, and servers.
• Coordinate, direct and perform complex software installations and upgrades on layered software packages.
• Maintains all hardware by performing firmware upgrades and hardware maintenance while scheduling system-wide outages in accordance with established IT policies and procedures.
• Continually monitor and tune multiple systems to achieve optimum performance levels.
• Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
• Ensure recoverability by developing and implementing a schedule of system backups and database archive operations.
• Plans and implement the modernization of servers.
• Develops, implements, and promotes standard operating procedures (SOPs) and IT Guides.
• Knowledgeable on STIGS and Group Policy Management
• Develop and implement new standards, policies, and procedures
• Work closely with SysAdmin’s I/II and ISSOs to help develop complex systems for implementation.
• Oversees the first line of contact service desk technicians (Tier-II) who support the resolution of customer technical issues and questions; supporting local and remote users via various channels such as telephone calls, walk-up, chat, email, and tickets.
• Identify, diagnose and resolve Tier I-III technical issues i.e. hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software utilizing technical skills, historical database records, and knowledge base documentation.
• Route tickets to the product line, application, system support, or engineering development specialists, requiring clearly documented descriptions of customer's request and any troubleshooting performed.
• Maintain and update records in the Incident Management system to ensure closed-loop issue resolution, incorporation of lessons learned, and adoption of corrective actions in coordination with development engineering teams. 

DoD Security:

• Must have active/adjudicated Top Secret Clearance

Basic Qualifications and Skills:

• 8+ years of systems administration experience with a bachelor’s degree.
• Minimum of five (5) years’ experience performing computer hardware/software installation, maintenance, anomaly resolution.
• Prior experience in a support or help desk environment
• Strong working knowledge in Windows server operating systems
• Experience with VMware data center virtualization and VDI environments
• Proven hardware/software troubleshooting experience
• Proven experience providing effective and professional communication
• Proven ability to address technical issues via in-person, telephone, email, and chat
• Experience with common software and operating systems
• Availability to fix and resolve critical issues at all times of the day

Desired Qualifications and Skills:

• Experience with SAP systems
• Knowledge on Cisco networks i.e. switches, firewalls, gateways, and VPN configurations
• Experience with VMWare, Horizon View, and other virtualization technologies.
• Experience with managing, monitoring, and responding to key server infrastructure alerts.
• Experience with Group Policy and Windows PowerShell.
• Experience with STIGs, patching, ACAS, and IAVA vulnerabilities.

Required Education/Certification:

• Must have a DoD 8570 Level II Certification i.e. CompTIA Security +
• Bachelor’s degree in a related IT field of study

Desired Education/Certification:

• Prefer Additional Certifications in either Networking or System Administration such as: CCNA, MCSA/E, or VCP

PLEASE NOTE: This position requires a TS/SCI Clearance. To be eligible for a clearance, US Citizenship is required, and an employee must agree to participate in a background screen and credit check.

How to Apply: Please visit https://bluestaqllc.formstack.com/forms/jobapplication to apply for this position.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Bluestaq is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other status protected by state or local law.

Bluestaq will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief unless doing so would result in an undue hardship to Bluestaq or a direct threat. Employees needing such accommodation are instructed to contact Human Resources immediately at [email protected].