Founded in 2015, Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries. With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.

OVERVIEW

At the heart of our work here at Automox is our drive to raise the world's security confidence. We are seeking a motivated Customer Success Engineer to join our team. You will evangelize our modern security patching cloud platform to prospective and existing customers. You will assist in deploying and integrating our modern security patching cloud platform to customers. This role requires self-motivated individuals and great teammates who are passionate about SaaS software and this space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops managers and levels up to the CTO.

What You Will Do

• *Define and document customer best practices specializing in macOS administration*
• Research and evaluate technologies, create white papers to create new knowledge base articles that capture new information for reuse throughout the organization and for end-users
• Drive new and innovative ideas to enhance Automox’s onboarding program 
• Lead Technical Delivery efforts with Sales/Customer Success and Support counterparts
• Work closely with CSMs partner as the technical expert to maximize customer outcomes
• Bring a great attitude as we develop a new services team and all the fun that comes with making a part of creating meaningful customer experiences
• Bash scripting, although your day-to-day will be more varied
• Escalate issues to Support Engineering or Engineering in a timely manner for resolution

Skills Required

• Expert knowledge and experience managing MacOS
• Aptitude to understand and write Bash code
• 6-10 years of technical experience supporting customers in a Sales Engineer, Support Engineer, or other solutions role
• Previous experience with configuration management tools. (JAMF / Chef / Puppet / Ansible, or like toolsets)
• Self-starter, proactive, motivated, responsible with a passion for customer engagement
• Ability to work toward common goals in a self-directed team environment 
• Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
• Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
• You have the ability to work cross-functionally, lead projects, and make things happen

Preferred Skills

• Experience writing scripts in any of the following: Powershell, Python, Ruby
• Knowledge and experience working with SQL queries
• Experience with Windows and Linux
• Experience in cybersecurity including system patching, secure configurations, and endpoint management

Total Compensation

Automox aims to be an employer of choice and we know that means offering a comprehensive

compensation package to support our employees. Our packages include base salary, bonus, equity, and

benefits for all full-time permanent employees.

Benefits

● Healthcare options through Cigna and Guardian including Medical, Dental, Vision, Basic Life

insurance, Voluntary Life Insurance, Basic STD & LTD, HSA, FSA, 401(k), and more. Automox

has a generous employer contribution towards all health plans with low premiums for all

employees.

● Parental Benefits: Adoption benefits, Parental leave

● Time off: We have a flexible PTO policy with an additional 9 paid holidays.

● Perks: Monthly internet and wellness stipend, money to set up your home office, and no

commute.

Salary

● Our salary ranges are based on national averages and are determined based on the level of the

position we are hiring for. We start at the midpoint of the range and move up or down from there based on a person's skills, experience, and location all of which impact where someone might come in on the range.

$75,000 - $85,000 - $106,000

WHY AUTOMOX  We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey.  

LOCATION

Remote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. 

We are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.