Cloud Network Engineer at Procare Solutions

| Greater Denver Area
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About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 30,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices. We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A Little About the Role

At Procare Solutions the Network Engineer will support the development and implementation of public and hybrid cloud network capabilities. This will include the design and implementation of computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. These platforms will require network modeling, maintenance, monitoring, analysis, and planning, including analysis of capacity needs for network infrastructures. This role will also include design of network and computer security measures. This person will also need to research and recommend network and data communications hardware and software.

Who You Are...

  • Competent in design/implementation/support for reliability, availability, scalability and performance.
  • Excellent technical communication skills.
  • Working knowledge of support for Containers and Serverless technologies.
  • Experience with monitoring tools and creation of SLO metric reporting.
  • Good understanding of web browser APIs and behavior.
  • Architect and design complex infrastructures and associated SRE processes.
  • Working knowledge of Amazon Web Services (AWS), SDLC automation, CloudFormation, Load Balancing / DNS, and HA/DR.
  • Working knowledge of and experience with Agile and ITIL and working with or in support of Agile development teams.
  • Ability to multi-task in a very dynamic environment with changing priorities and driving accountability for deadlines across departments and organizational structures.

What You Will Do

  • Analyze and resolve hybrid cloud network hardware and software problems in a timely and accurate fashion, and provide cross training where required
  • Collaborate with other technical teams to deliver products and solutions
  • Participate in platform engineering initiatives as a member of the Cloud Operations team.
  • Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes
  • Design and deploy company LANs, WANs, VPNs, and wireless networks, including servers, routers, switches, UPSs, and other hardware
  • Design, implement, and support firewalls, site-to-site VPNs, and remote-access VPNs
  • Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry
  • Oversee new and existing equipment, hardware, and software upgrades
  • Develop network and cloud operations documentation
  • Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
  • Monitor network performance and troubleshoot problem areas as needed
  • Develop procedures to track, project, or report network availability, reliability, capacity, or utilization.
  • Research and test new or modified hardware or software products to determine performance and interoperability
  • Develop and write procedures for installation, use, troubleshooting, and disaster recovery of communications hardware or software

Requirements

Our Ideal Candidate Will Have

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field or equivalent combination of education and work experience
  • 3+ years’ experience in designing, implementing, managing and supporting enterprise level IP networks that include support of a heterogeneous distributed desktop computing environment required
  • 2+ years’ experience with hybrid cloud networking preferably with AWS (AWS certification preferred)
  • 2+ years of DevOps experience with working knowledge of infrastructure as code and software defined networking
  • Proven experience and success with LAN, WAN, and WLAN design and implementation.
  • Proven experience with network capacity planning, network security principles, and general network management best practices
  • Expert knowledge of core routing and switching design principles, best practices, and related technologies
  • Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, VCP, Direct Connect, Cloud Front
  • Excellent hardware troubleshooting experience
  • Extensive application support experience with network monitoring and analysis software
  • Strong written and verbal communication skills
  • Adaptable, able to learn new skills/technologies

Physical Requirements

  • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods.
  • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees.
  • Use of computer, telephone, and other office equipment for the greater part of the workday.

Benefits

Why Procare?

  • Excellent comprehensive benefits packages for full-time employees, including: medical, dental, & vision plans- choose the plan best for you
  • HSA option with employer contributions of $50/mo
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • RTD ECO-Pass for all Denver employees
  • Tuition Reimbursement up to $2,000/year
  • Casual workplace environment
  • Prime downtown location close to restaurants and entertainment
  • Promote from within

Salary

$120,000 – $135,000 DOE

Location

This position is based in our downtown Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. While we are mainly working remotely now, this will eventually be an in-office position and candidates must be willing and able to (eventually) work from our downtown Denver office.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • New RelicAnalytics
    • InVisionDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SendGridEmail

Location

We are in the Chase building, one block from 16th St. We're on the 18th floor and love our 360 mountain views, lobby Starbucks, and proximity to RTD.

An Insider's view of Procare Solutions

What’s the vibe like in the office?

Here at Procare we have a fun loving and flexible culture, allowing me to choose the days I want to be in office to collaborate. Teams are fun to work with and celebrate every small success together, which highlights our core value “elevate one another.”

Gaurav

Cloud Engineer

What projects are you most excited about?

I'm super excited to standardize having the voice of the people using Procare and our customers at the forefront of our design process.

Brenna

Product Development

How does the company support your career growth?

I’m pretty new to the marketing world. I started in the MDR role a year ago. I was able to learn the basics not only in marketing but of the company in general. More recently, I’ve moved into a demand generation specialist role which I’m so excited about. Now, I have the opportunity to learn another side of marketing and dive deeper into it.

Courtney

Marketing

How do you make yourself accessible to the rest of the team?

Two of our values are Elevate One Another and Respect all Perspectives, and being accessible is key. In addition to welcoming a stop by my office or message via Slack or email, my calendar is open for employees to schedule time to talk, collaborate on an idea, share an opportunity for process improvement, or get my perspective on their career goal

JoAnn

CEO

What are some things you learned at the company?

Since joining, I have gained an understanding for how vital a quality platform is to an efficient childcare center. As my knowledge of our products has grown, it has given me pride in selling a truly helpful and essential product.

Jake

Sales

What are Procare Solutions Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Our training goes beyond "don't discriminate"; we tackle unconscious bias, microaggressions, & other problematic behaviors. All employees are expected to actively contribute to a respectful workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All Denver Employees will receive an EcoPass
Company Outings
Procare Software hosts company outings Annually.
Some Meals Provided
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $2,000.
Cross functional training encouraged
Promote from within
Customized development tracks
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