Channel Solutions Engineer - UCaaS - US West - Remote
Segment: Channel Sales
Job Type: Full Time
Location: US West - Remote
Department: Solutions Engineering
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in the rapidly growing UCaaS market.
Do you have the ability to thrive in the exciting RingCentral environment?
We are looking for candidates with an entrepreneurial spark!
The RingCentral Channel Solutions Engineer is a technical pre-sales specialist, responsible for partnering with aligned Account Executives (AE), Regional Channel Mangers (RCM), and Channel Partners.
A Chanel SE should have in-depth knowledge on the entire RingCentral Ecosystem, including; RingCentral Office, RingCentral Contact Center, RingCentral Meetings and the overall technical architecture of RingCentral's solutions.
Primary responsibilities include general partner enablement and training, remote and onsite product demonstrations, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to: monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support SE related trade shows and events.
Align with key Channel and Carrier Partners to better understand opportunities and support requirements
Provide in-region onsite support for Partners and Customers
Partner with Product team stakeholders to develop and prioritize Product roadmap
Cultivate relationships with internal and external aligned Partners and resource
Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements
Keep up-to-date on relevant competitive solutions, products and services
Support and participate with the Sales Engineers in performing advanced technical presentations for customers, and prospects, remotely and in-person
Develop and maintain expert understanding of all RingCentral applications and products
Represent RingCentral at conferences, industry, and sales events
Actively participate as a SME for RingCentral products and technologies
Qualifications & Skills:
7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience
3+ years of management experience in similar industries
Proven ability to provide technical leadership to the account team and engineers
Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers
Must be able to coordinate across various groups and functional teams
Ability to apply solutions, technology and products to a business opportunity.
Willingness to travel regularly throughout assigned region
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications
Knowledge of VoIP and data networking protocols
Understanding of customer communications requirements for enterprise business markets.
Competitive knowledge including solution, technology and product offerings.
Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
Some understanding of software development technologies is desirable.
Some experience with project management and resource tracking desired.
Demonstrated ability to implement, drive and track projects.
Now, a little more about us...
RingCentral, Inc. (NYSE: RNG) provides cloud computing-based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments.
RingCentral is headquartered in Belmont, California.
RingCentral is an EEOC employer.