Channel Solutions Engineer - UCaaS - US West - Remote

| Greater Denver Area

Solutions Engineering

Segment: Channel Sales

Job Type: Full Time

Location: US West - Remote

Department: Solutions Engineering

The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in the rapidly growing UCaaS market.

Do you have the ability to thrive in the exciting RingCentral environment?

We are looking for candidates with an entrepreneurial spark!

Job Description:

The RingCentral Channel Solutions Engineer is a technical pre-sales specialist, responsible for partnering with aligned Account Executives (AE), Regional Channel Mangers (RCM), and Channel Partners.

A Chanel SE should have in-depth knowledge on the entire RingCentral Ecosystem, including; RingCentral Office, RingCentral Contact Center, RingCentral Meetings and the overall technical architecture of RingCentral's solutions.

Primary responsibilities include general partner enablement and training, remote and onsite product demonstrations, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to: monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support SE related trade shows and events.

 

Responsibilities:

Align with key Channel and Carrier Partners to better understand opportunities and support requirements

Provide in-region onsite support for Partners and Customers 

Partner with Product team stakeholders to develop and prioritize Product roadmap

Cultivate relationships with internal and external aligned Partners and resource

Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

Keep up-to-date on relevant competitive solutions, products and services

Support and participate with the Sales Engineers in performing advanced technical presentations for customers, and prospects, remotely and in-person

Develop and maintain expert understanding of all RingCentral applications and products

Represent RingCentral at conferences, industry, and sales events

Actively participate as a SME for RingCentral products and technologies

Qualifications & Skills:

7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience

3+ years of management experience in similar industries

Proven ability to provide technical leadership to the account team and engineers

Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers

Must be able to coordinate across various groups and functional teams

Ability to apply solutions, technology and products to a business opportunity.

Willingness to travel regularly throughout assigned region

Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications

Knowledge of VoIP and data networking protocols

Understanding of customer communications requirements for enterprise business markets.

Competitive knowledge including solution, technology and product offerings.

Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

Some understanding of software development technologies is desirable.

Some experience with project management and resource tracking desired.

Demonstrated ability to implement, drive and track projects.

Now, a little more about us...

RingCentral, Inc. (NYSE: RNG) provides cloud computing-based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments.

RingCentral is headquartered in Belmont, California.

RingCentral is an EEOC employer. 
Tier3

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Technology we use

  • Product
  • Sales & Marketing
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    • MedalliaCMS
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    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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