Solutions Engineer – Zoom Video Communications

Who we are:

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. Zoom are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!

Roles & Responsibilities

The Solution Engineer role at Zoom is an exciting and rewarding position. Zoom is looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.

This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. They must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc). 

As a Solution Engineer you will be:

• Designing next generation communication solutions for Zoom customers

• Conducting demo and proof of concepts for prospective Zoom customers

• Solution and architectural design and selling

• Building/maintaining relationship with Resellers & Distributors

• RFQ/RFP response/preparation

• Building competitive intelligence

• Working Across Multiple Boundaries

• Driving the Zoom Vision

Zoom promotes the use of our amazing toolset to maximize all resources within. However there will also be travel required in some instances.

Requirements:

• 10+ years of technical experience in Collaboration technologies

• 5+ years in a customer facing technical role required

• BS/BA (EE/CS) or equivalent.

• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.

• Zoom Communication platform and end-to-end positioning

• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

• Intermediate level solution sales ability

• Strong business acumen and executive presence

• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS

• Minimum 5 year’s experience in the telephony and software applications industry

• In-depth knowledge of "traditional" voice communications systems and applications

• Excellent communication skills

• Create, present and document technical solutions

• Desired Skills

• End-to-end IT systems knowledge 

• Ability to apply IT Systems knowledge to customer solution designs

• Formulate and communicate a technical solution/vision

• Understand Zoom partner and ecosystem partners, products and applications

• Mentor developing team members

• Act as a leader when the situation warrants

• Be flexible and able to function in a high growth environment

#LI-Remote

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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