Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
The Employee Relations Manager has deep expertise in employee relations to support our clinical and non-clinical teams in the Clinical Operations business unit. This role blends high-level HR strategy with hands-on case management, focusing on workplace accommodations, investigations, and performance issues. This role is a trusted advisor, driving solutions that balance employee advocacy with business needs.
Essential Duties and Responsibilities
Business Unit Partnership
- Own all employee relations matters within the Clinical Operations Business Unit
- Provide coaching on leadership development, team dynamics, and organizational effectiveness
- Identify trends and develop proactive solutions to mitigate risk
Employee Relations & Investigations
- Partner with legal on complex investigations into harassment, discrimination, and policy violations
- Ensure thorough documentation, impartiality, and timely resolution
- Recommend corrective actions and support implementation
Workplace Accommodations
- Manage the interactive process for ADA and other accommodation requests
- Collaborate with legal, occupational health, and management to ensure compliance
- Maintain accurate records and ensure timely follow-through
Performance & Case Management
- Guide managers through performance improvement plans and disciplinary actions
- Ensure consistency and fairness in handling performance-related cases
- Track outcomes and provide insights to improve management practices
Policy & Compliance
- Interpret and apply employment laws and internal policies
- Recommend updates to policies based on case trends and legal changes
- Ensure consistent application of HR practices across departments
Data & Insights
- Analyze employee relations metrics and trends
- Use data to identify systemic issues and recommend strategic improvements
- Present actionable insights to leadership to improve engagement and retention
- Support workforce planning and organizational change initiatives
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No
Qualifications Expected for Position
Required Qualifications
- Bachelor’s degree in Human Resources, Business, or related field
- 5+ years of progressive HR experience, with a strong focus on employee relations
- Proven ability to manage sensitive and complex employee issues
- Deep knowledge of employment laws (ADA, FMLA, Title VII, etc.)
- Strong interpersonal, communication, and conflict resolution skill
- Ability to quickly prioritize and pivot as business needs change
- Experience influencing leaders of varying experience levels
- Appetite and ability to shape the employee relations ecosystem at the company
Preferred Qualifications
- HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
- Experience in a matrixed or fast-paced environment
- Familiarity with case management tools and HRIS platforms
About Us
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
The base salary range for this position is $105,000 - $130,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
Teladoc Health Denver, Colorado, USA Office
Denver, CO, United States
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