Education Consultant - Microsoft

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Education Consultant will be an expert in Microsoft EDU infrastructure for EDU clients, involving setup, configuration, auditing, and evaluation. The role requires interaction with clients both remotely and in-person and demands a strong technical background in Microsoft EDU. The candidate should understand educational challenges, have excellent customer-facing skills, and an entrepreneurial spirit. The role is key in building trust with CDW Education customers and ensuring they have the necessary tools for a safe and effective Microsoft EDU environment. The position is remote, requiring good time management skills and self-motivation due to working across various time zones.
* What you will do:
* Serve as a subject matter expert for Microsoft EDU
* Discover, analyze and identify customer requirements.
* Monitor and track onboarding progress for customers, including premium onboarding and Co-Pilot services
* Develop and monitor key metrics to drive engagement with Microsoft EDU, increasing retention and monitoring at risk customers
* Work with the Technical Writer to maintain and improve the Help Center
* Assist in scoping technical engagements.
* Work with a team of technicians to provide support and troubleshooting.
* Counsel customer and internal teams on Microsoft for Education configuration and deployment specifics.
* Offer training and insight to Microsoft 365 EDU IT Admins on a wide variety of technologies, including MS 365, Co-Pilot, Office 365, Microsoft Teams focusing on the Office 365 A1, A3, and A5 licenses
* Act as a contributing member on the Updates & Analysis Team.
* Stay current on Microsoft 365 for EDU changes and modifications.
* Work to support customers as needed if escalated from the support team.
* What we expect of you:
* Bachelor's Degree in Computer Science, Information Systems or related discipline. 3+ years professional systems administration experience,
* OR
* 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
* Familiarity with Microsoft 365 for EDU admin consoles.
* An ability to balance and plan the short-term and long-term actions of a project.
* Exceptional customer service orientation, skills, and relatability.
* Strong documentation skills.
* 5 years managing Microsoft 365 for EDU in an Education institution, a plus.
* Convey technical information and recommendations clearly and concisely, a plus.
* Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment, a plus.
* Security and HIPAA experience and understanding, a plus.
* Create engaging presentations, a plus.
* Excellent oral and written communication skills, a plus.
* Experience using scripting tools such as PowerShell and other command line tools, a plus.
* Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, is a plus.
* Ability to travel up to 25% Pay range: $ 68,500 - $95,700 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.