Director, Customer Success

Sorry, this job was removed at 02:01 p.m. (MST) on Wednesday, Sep 11, 2024
Hiring Remotely in US
Remote
135K-210K Annually
7+ Years Experience
Information Technology • Marketing Tech • Software
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with:
The Role

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

Job Description: We are seeking a results-driven and experienced Regional Director of Growth Customer Success to lead our elite team focused on managing our growth accounts. Reporting to the Vice President of Customer Success, the Regional Director will play a critical role in driving customer satisfaction, retention, and revenue growth for Iterable's key clients.

Key Responsibilities:

  • Manage a portfolio of customers ranging from $50k ARR to $200k ARR, ensuring their success and satisfaction with Iterable's platform and services.
  • Lead and inspire a team of 6-8 elite top performers within the customer success organization, fostering a culture of excellence, collaboration, and customer advocacy.
  • Develop and execute strategic initiatives to drive customer retention, health, and expansion opportunities, aligning with Iterable's business objectives and customer-centric values.
  • Drive performance management, including coaching, training, and development of team members to enhance their skills and maximize their potential.
  • Implement and oversee a success operating cadence to ensure consistent execution and accountability across the team.
  • Serve as a primary point of contact for key stakeholders within assigned accounts, building strong relationships and advocating for customer needs.
  • Collaborate cross-functionally with sales, product, and marketing teams to identify opportunities for customer growth and drive alignment on customer success strategies.
  • Champion Iterable's strong culture of innovation, inclusivity, and customer-centricity, both internally and externally.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
  • 6-8 years of experience in customer success leadership roles within the technology, social, digital, or marketing space, or at a major USA company.
  • Proven track record of success in managing growth accounts and driving customer retention and revenue growth.
  • Experience leading and scaling a $50 million marketing tech startup, including experience taking a company to IPO.
  • Strong leadership skills with experience managing and inspiring teams to achieve excellence in customer success.
  • Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Strategic thinker with a data-driven approach to problem-solving and decision-making.
  • Ability to thrive in a fast-paced, dynamic environment and drive results through collaboration and innovation.
  • Remote work experience preferred, with the ability to effectively manage a distributed team in a virtual setting.

If you are a dynamic leader with a passion for driving customer success and growth in a remote environment, we encourage you to apply for this exciting opportunity at Iterable!

The US base salary range for this position at the start of employment is $134,500 - $210,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

The Company
Denver, CO
640 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

Iterable is the top rated AI-powered customer communication platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time.

Why Work With Us

We are proven at scale with a culture of Customer Joy. Everything we do is based on our values of growth mindset, humility, trust and balance.

Gallery

Gallery

Similar Companies Hiring

Accuris Thumbnail
Software • Manufacturing • Machine Learning • Information Technology • Conversational AI
Denver, CO
1200 Employees
Novo Nordisk Thumbnail
Software • Pharmaceutical • Healthtech
Boulder, CO
64000 Employees
bet365 Thumbnail
Software • Gaming • eSports • Digital Media • Automation
Denver, CO
6100 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account