Director of Client Services

Ventura is seeking an experienced Director of Client Services with expertise in Demand Side Platform (DSP) enablement to manage our post-sale Client Services team. This role will lead multiple pods who train, support, and drive impactful growth across Ventura’s portfolio of brand-direct and agency clients. You are passionate about solving customer challenges with a proactive, consultative mindset while leveling up all team members’ expertise and execution. You have extensive knowledge of DSP’s and the AdTech ecosystem (preferably The Trade Desk), enabling you with the experience to best guide our partners. Operating within a hyper-growth and culture-focused organization, you have a proven track record of exceeding partner expectations while building world-class teams that drive measurable impact. 

WHAT YOU WILL DO: 

• Optimize a scaled portfolio of business across key clients through management of multiple client Pods comprised of  Account Managers and Media Trading Specialists 
• Evolve and execute Ventura’s “Upstream” Program across the organization with pillars focusing on client Education, Relationship, Storytelling, and Performance
• Act as the key liaison with senior Agency and Brand Leaders while driving advertiser performance with day-to-day platform operators Partner with the Director of Sales to facilitate the onboarding and ongoing management of new client partnerships
• Serve on the leadership team as the key client-facing executive and architect of processes and procedures that foster long-term client partnership success and growth
• Help build our trading best practices, including creating training collateral and internal resources; work in defining the future of the trading discipline for the company.
• Work with internal teams to create 12-month growth strategies centered on RTB buying strategies, optimization algorithms, and data visualization
• Become a leader in best practices for The Trade Desk platform and offer insights on how to improve campaign effectiveness through the platform’s functionality
• Visiting clients on-site, being part of in-person client trainings and events 

QUALIFICATIONS:

• 10+ years of previous work in relevant Account Management, Client Service, Client Success, or sales roles
• 4+ years of management experience
• Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
• Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment
• Leadership experience within hyper-growth environments; demonstrated ability to make rapid decisions and problem-solve in a hyper-growth environment
• Experience using Salesforce 
• Ability to think critically about both client needs and internal solutions

THE VENTURA GROWTH PROMISE:

• Entrepreneurial Culture: our success comes from empowering our team members to drive positive business impact.
• Everyone Wins: we reward hard work, support career development, offer comprehensive benefits, and foster a fun and friendly work environment.
• Opportunity: as a high-growth company with an unparalleled market opportunity, the sky is the limit on employee growth and success

Please note this role is open to candidates outside of Colorado as well. Any hire located in Denver will be in a hybrid role, and will work from our downtown Denver office on Tuesday and Thursdays each week.

The information below is provided for those hired in Colorado only. 

• The estimated pay range for this role is a base salary of $140,000 - $165,000

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. All roles are eligible for the following benefits: 

• Health Care Insurance
• Company stipends for specific perks
• Flexible time off
• Paid parental leave

To learn more about our benefits and perks, click.

At Ventura Growth, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity, or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic.

If you have a disability or particular need that requires accommodation at any point in the hiring process, contact our Director of People.

Before applying to a remote role, ensure you will be working from the United States. We are not currently hiring outside the US.