Summary/Objective:

The Director of Account Management reports to the VP of Operations. He/she is responsible for the management of Account Managers and the team’s execution of process and strategy.  He/ She will drive the company’s customer growth and acquisition to ultimately achieve the company’s revenue goals and client satisfaction scores.

Essential Functions:

·         Directly manage team 10+ of Account Managers.

·         Develop and maintain a set of key performance indicators that drive successful behaviors

·         Collaborates with VP of Operations to set and assign individual & team goals, which directly align with company goals.

·         Work in conjunction with VP of Sales and Account Executives to identify and execute on existing and new growth opportunities.

·         Accountable for team’s execution of process and strategy along with the team’s performance against goals.

·         Identify and implement process improvements.

·         Motivate the performance of the account managers by coaching, training, and giving continuous feedback

·         Recruit new talent and effectively onboard that talent to make impact as soon as possible.

·         Acts as a role model for the company culture.

·         Develop daily, weekly, & quarterly contests and performance bonuses.

·         Maintain key customer relationships through proactive communication.

·         Continuously drive high client satisfaction score and be a point of escalation for client issues

Competencies:

·         Ability to manage at both the strategic and operational levels.

·         Established contacts and relationships with key potential customers and partners.

·         Outstanding consultative selling abilities and excellent interpersonal skills with executive level customers and partners.

·         Proven sales, customer service, and management track record in a new product/new market environment.

·         Ability to work collaboratively with colleagues and staff to create results driven, team oriented environment.

·         Aptitude for problem solving

Required Education & Experience:

·         Bachelor’s degree from a 4-year college or university.

·         5-6 years of successful business to business sales, account management, & strategy experience in comparable industries, with 3+ years in a people management position.

Supervisory Responsibilities:  Directly manage Client Account Managers (8 to 12 employees)

Travel:  One to two trips per quarter.  Length of stay typically 1-4 days.

What we provide:

• Paid vacation, holidays and sick days
• Medical, Dental, and Vision Insurance Plans
• 401K and supplemental insurance plan benefits
• Paid gym membership and organic fruit delivery.
• Free parking, free option for secure bike storage.
• Discounted Wireless Service plans
• Company sponsored events, holiday parties, and volunteer opportunities.
• A healthy work/life balance