UX/UI DESIGNER

Procare has been the leading childcare management software for over thirty years. (We are just as old as the text message!) We have a deep understanding of daycare directors and owners and provide solutions that improve day-to-day operations, all while enhancing relationships with their staff and customers. We are the industry's leader and continue to expand our solutions to meet our customer's needs.

During these unprecedented times, our customer's worlds are rapidly shifting. To remain operational, our customers need to meet new regulations and make their customers feel confident that their children are safe at centers. Working with our user community and utilizing the customer knowledge we've gained over the years, we are enhancing our Procare Online application. Our focus is to improve our customers' lives by continuously looking for ways to help them achieve their goals.

As a UX/UI Designer, you will work with a tri-team for the purpose of enhancing our parent engagement and marketplace solutions. This multi-talented individual will translate user insights and business requirements into consistent customer experiences across our web and mobile products. You will deepen customer understanding via user research, crafting personas, user journey maps, user flows, sketches, user interface mockups, and prototypes to communicate interaction and design ideas effectively. You are a terrific communicator who helps steer cross-functional teams from discovery to implementation.

Essential Job Functions

• Lead the end-to-end UX design process from framing a hypothesis, to research and insights, to concept and implementation
• Conduct research using a wide range of research methods - remote and in-person interviews, moderated and unmoderated usability tests, surveys, diary studies, and ethnography
• Craft personas, journey maps, and research reports to identify pain points and UX outcomes
• Take research insights and quickly yet thoroughly translate them into process flows, sketches, and high-fidelity prototypes
• Test the designs and insights with our users – daycare owners, directors, and teachers – to continuously improve our products' usability and desirability
• Document the tested solutions in design annotations
• Utilize user-centered design methods expertly in day-to-day work, including collaborating with the team to successfully incorporate them into an Agile process

Requirements

• Bachelor's degree or certification in a field related to human-computer interaction, design, library sciences, psychology, or communication
• Must be able to provide examples of work grounded in insights about people
• Strong design voice and point of view on where to go and why
• Rock-solid design craft and can back up the designs with solid rationale
• Strong background in methodologies and design practices.
• Strong knowledge of Sketch, InVision, Microsoft Office Suite, and Mac OS X
• Knowledge of HTML and CSS
• Experience working with Design Systems

LOCATION

We have offices in Medford, OR; Rochester Hills, MI; Denver, CO; and Santa Clara and Sacramento, CA.

This position will be based in our downtown Denver office. Most employees are working remotely right now, and when in the office, we do so in small groups, using all recommended safety precautions.

ABOUT PROCARE

Procare Solutions is the largest and leading provider of childcare management and parent engagement software, integrated payment processing, technology, and services. The company supports over 30,000 preschools, daycare centers, after-school programs, camps, and related facilities with a broad product suite that serves the complex and unique demands of the childcare market. We help childcare centers focus their time on the children and families, not the back office administrative duties. In addition to Procare Select and Procare Connect, the Procare family of brands includes Tuition Express, KidReports, DayCare Works, and SchoolCare works.