UX Researcher at JumpCloud

| Greater Denver Area
Sorry, this job was removed at 11:09 a.m. (MST) on Friday, March 12, 2021
Find out who's hiring in Colorado.
See all Design + UX jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

UX Researcher

Remote in the U.S.

 

Do you nerd-out on conducting, synthesizing, and sharing user research in a highly technical domain? Are you curious, analytical, collaborative, and an excellent communicator? Do you thrive in a fast-paced environment where you can have a direct impact on customer experience?

If so, then our UX Researcher role at JumpCloud could be a great fit for you. 

Meet JumpCloud

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

 

What this role is:

Your primary focus for this role will be on conducting research that provides rich and actionable user insights our product teams need at every stage of the product development lifecycle. You’ll embed with a team of designers, Product Managers, and other cross-functional partners. You’ll work collaboratively with these folks (who are also doing research) to enhance our understanding of users and user behavior and to improve our product decision-making.

What you’ll be doing:

  • Planning and executing research projects from start to finish, which may include recruiting, study prepping, analyzing data, synthesizing research, and communicating findings to stakeholders

  • Collaborating and partnering with other researchers, product designers, and product managers to conduct research

  • Conducting practical and impactful research across the product lifecycle, from generative to evaluative and everywhere in between

  • Bringing insights about users using a variety of methods - surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation, or a new method not currently in our toolkit

  • Sharing findings with designers, engineers, product managers, and others, leading to a more informed and more empathetic product team

  • Participating in outreach to the company by teaching, telling stories, and soliciting perspective

  • Contributing to and curating insights from the research repository 

 

More specifically, we’re looking for someone with:

  • Masters Or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience

  • 5+ years of related experience conducting research at customer-focused, fast-paced tech companies delivering customer value quickly to the market

  • Expertise with a variety of qualitative and quantitative research methods 

  • A deep understanding of research methodologies and the ability to select the best method, given project and research goals

  • Experience managing projects involving cross functional teams

  • Excellent communication skills

  • Experience analyzing and summarizing data for a variety of audiences 

  • Collaborative approach 

  • Ability to work on multiple projects simultaneously in a fast-paced, fast-changing environment 

 

Bonus points:

  • Previous experiences with IT-related technologies

  • Experience with UX research in B2B & regulated industries

  • Experience implementing a research repository 

  • Experience enabling non-UX Researchers to conduct meaningful research

  • Experience with video editing

  • Experience with unmoderated testing platforms

  • Quantitative data analysis chops 

 

Where you’ll be working 

All our roles are remote in the U.S. unless otherwise specified. Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time.

 

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

 

JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. 

 

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

 

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $110,000-$131,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan. We have an unlimited vacation policy. 

 

 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in the business park adjacent to the Home Depot off of McCaslin Boulevard in Louisville!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2750.00 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
JumpCloud's health insurance policy covers up to ___% of out of pocket expenses.
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
JumpCloud provides employees with a flexible work schedule that includes ___.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
JumpCloud sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
JumpCloud hosts company outings Monthly.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at JumpCloud52 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Denver
Sales
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Operations
new
Denver
Marketing
new
Denver
Operations
new
Denver
HR + Recruiting
new
Denver
Developer
new
Denver
Sales
new
Remote
Developer
new
Remote
Content
new
Remote
Developer
new
Remote
Developer
new
Remote
Content
new
Remote
Content
new
Remote
Project Mgmt
new
Remote
Design + UX
new
Denver
Sales
new
Remote
Design + UX
new
Denver
Developer
new
Denver
Marketing
new
Remote
Sales
new
Remote
Sales
new
Remote
Developer
new
Remote
Marketing
new
Denver
Operations
new
Denver
Sales
new
Denver
HR + Recruiting
new
Remote
Developer
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView JumpCloud's full profileSee more JumpCloud jobs