Position: UX Researcher
What this role is:
You’ll provide rich and actionable user insights that our product teams need at every stage of the product development lifecycle. You’ll be the first dedicated UX Researcher, so you’ll have an opportunity to shape how we do research at JumpCloud. You’ll embed with a team of designers, Product Managers, and other cross-functional partners. You’ll work collaboratively these folks (who are also doing research) to enhance our understanding of users and user behavior and to improve our product decision-making.
What you’ll be doing:
- Conduct practical and impactful research across the product lifecycle, from generative to evaluative and everywhere in between.
- Bring insights about users using a variety of methods -- surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation, or a new method you invent.
- Share findings with designers, engineers, product managers, and others, leading to a more informed and more empathetic product team.
- Participate in outreach to the company by teaching, telling stories, and soliciting perspective.
- Occasional travel may be needed.
More specifically, we’re looking for someone with:
- Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience.
- 5+ years industry experience.
- Experience with qualitative and/or quantitative data collection and analysis.
- Experience managing projects involving cross-functional teams.
- Excellent communication skills.
Bonus points:
- Interaction design experience.
- Success with UX research in B2B & regulated industries.
- Experience building or supporting the adoption of unmoderated testing platforms at your workplace.
- Strong quantitative data analysis chops.
- Experience writing SQL.
This position is based in our Corporate Office in Downtown Boulder.