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UX Researcher

| Greater Boulder Area
Position: UX Researcher
 
What this role is:
You’ll provide rich and actionable user insights that our product teams need at every stage of the product development lifecycle. You’ll be the first dedicated UX Researcher, so you’ll have an opportunity to shape how we do research at JumpCloud. You’ll embed with a team of designers, Product Managers, and other cross-functional partners. You’ll work collaboratively these folks (who are also doing research) to enhance our understanding of users and user behavior and to improve our product decision-making.
What you’ll be doing:
  • Conduct practical and impactful research across the product lifecycle, from generative to evaluative and everywhere in between.
  • Bring insights about users using a variety of methods -- surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation, or a new method you invent.
  • Share findings with designers, engineers, product managers, and others, leading to a more informed and more empathetic product team.
  • Participate in outreach to the company by teaching, telling stories, and soliciting perspective.
  • Occasional travel may be needed.
More specifically, we’re looking for someone with:
  • Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience.
  • 5+ years industry experience.
  • Experience with qualitative and/or quantitative data collection and analysis.
  • Experience managing projects involving cross-functional teams.
  • Excellent communication skills.
Bonus points:
  • Interaction design experience.
  • Success with UX research in B2B & regulated industries.
  • Experience building or supporting the adoption of unmoderated testing platforms at your workplace.
  • Strong quantitative data analysis chops.
  • Experience writing SQL.
This position is based in our Corporate Office in Downtown Boulder.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located right off of Pearl Street, JumpCloud is close to the bus station, restaurants, breweries, and all that Downtown Boulder has to offer!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

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What makes someone successful on your team?

The course that we have charted is based on tremendous amounts of input and feedback from our entire team. As a company, our focus is clear and we don't want to vacillate or deviate from our mission. But, within that focus, our team influences a tremendous amount of what we do, don't do, and invest in.

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How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

What unique initiatives do you have that encourage innovation?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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