UX Researcher
Why Carbon Black?
At Carbon Black, you’ll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats.
If you want to join an agile company that’s building bleeding edge technology in the cloud, Carbon Black is the place for you. Driven by passionate people who are dedicated to making the world safer, it’s no wonder we’ve been named a “Top Place to Work” by the Boston Globe for four consecutive years. Join us!
Why You Matter
In UX, we move fast, learn faster, collaborate enthusiastically and lay track on processes as we go. We’ve got great support from both product management and software engineering, and executive sponsorship. Our colleagues are smart, open, and ready to work with us on taking our user experience to the next level. You will work on a number of Cb products to drive and understand our user community at a detailed level. You will bring that research and insight into our goal of making our users highly successful leveraging our security platform.
What You’ll Do
You’ll work on our User Research team – part of our UX group within R&D. This means you will work closely with the Lead Researcher and Associate Researcher, and along side designers, content writers, product managers and engineers to ensure that our products help keep the world safe from cyber-attacks. Most importantly, you’ll connect directly with customers and the security community, building the organizations’ understanding of our users, their goals, and how we can help them. In this role you will:
Make it easy for team members to connect directly with users throughout the development cycle
Manage the design and execution of user research that teams will use to inform product plans and designs.
Recommend research method that addresses program needs and timelines.
Analyze results that are supported by cognitive behavioral principles, and deliver actionable insights to product teams.
Present with confidence and clarity, and absorb feedback with grace.
Deploy a variety of methods such as field studies, remote usability testing, surveys, interviews, card sorts, etc. to gain insight on our users.
Analyze processes and propose improvements to Increase the efficiency of our research activities.
Foster and promote user research best practices org-wide, including development of Lunch and Learns and other programming.
What You’ll Bring
2-3 years’ experience in a research role in a technology company.
Experience in qualitative research methods and familiarity with quantitative methods.
Skills in both research and facilitation.
Strong communication and interpersonal skills.
Flexible, and committed to delivering in a lean, fast-moving environment.
Growing ability to estimate and make tough prioritization calls,
BA/BS required, degree in cognitive psychology, human factors, human-centered design, social sciences, or a related field.
Bonus Point
Experience in the security technology space is a huge bonus.
Who We Are
Carbon Black is the leading provider of next-generation endpoint security. Carbon Black’s Next-Generation Antivirus (NGAV) solution, Cb Defense, leverages breakthrough prevention technology, “Streaming Prevention,” to instantly see and stop cyber attacks before they execute. Cb Defense uniquely combines breakthrough prevention with market-leading detection and response into a single, lightweight agent delivered through the cloud. With more than 7 million endpoints under management, Carbon Black has more than 2,500 customers, including 30 of the Fortune 100. These customers use Carbon Black to replace legacy antivirus, lock down critical systems, hunt threats, and protect their endpoints from the most advanced cyberattacks, including non-malware attacks.
Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.