UX Researcher

| Greater Denver Area | Remote
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About DAT

DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a versatile User Researcher to join our outstanding UX team.

This can be a fully remote, work from home opportunity.  It is open to applicants who are full time residents of the following states:  AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NY, OK, OR, PA, RI, SC, TN, TX, UT, VT, WA, WI, WV.

This position can also work in-office if preferred, 2-3x/week. We have teams in both our Beaverton, Oregon and Denver, Colorado offices.

Candidate profile

  • Curious and inquisitive UX researcher.
  • Excited to grow a UX research program to its full potential.
  • Experience handling research projects across multiple product spaces.
  • Comfortable with multiple UX research methodologies, and excited to learn new methods as needed.
  • A true “champion of the customer”, driven to develop insights that will make our customers’ work and lives better.

What You’ll Do

  • Use both quantitative and qualitative UX methods to uncover useful insights about our many user types at DAT.
  • Share user research findings in an easy to understand format.
  • Work in close collaboration with UX designers, the Head of UX, as well as cross functional team members to develop research that will inform product decisions and overall direction.
  • Work closely with UX and PM teams; use research methodologies to discover and validate user needs to highlight ways we can design our products to provide more value.
  • Gain actionable insights using multiple research methodologies such as user interviews, usability testing, and surveys. Or other reliable and innovative research methods that fit the question at hand.
  • Work at both strategic and tactical level in applying user research into the product development process.
  • Conduct both lab-based and remote testing, iterative concept, prototype testing, and present findings and recommendations.
  • Incorporate insights and collaborate with others in the larger data and insights ecosystem, such as behavioral data and usage analytics, to bolster your own research and further enable cross-functional teams.

The Skills and Experience You’ll Bring

  • 2+ years related research experience.
  • Experience developing and running user interviews, usability tests, and standard surveys. Experience with additional methodologies is only a plus!
  • Exceptional communication, presentation, interpersonal and analytical skills.
  • Ability to prioritize research projects from multiple teams, and proactively identify opportunities for valuable UX research.
  • Ability to communicate complex concepts clearly.
  • Ability to use multiple different tools for UX research, to enable the multiple methodologies that will be used
  • A solid background in human focused research, through some combination of coursework or relevant experience. Able to critically think about behavioral data, its uses, and limitations. 

Required

  • Must be able to share a couple of case studies and relevant experiences that highlights the above skills.


In accordance with the Colorado Equal Pay for Equal Work Act, the minimum salary for this role is $90,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience.


DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

 

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Location

We're in a brand new LEED Gold building at the entrance to the DTC. Floor-to-ceiling glass, breathtaking views. Check it out at 50fiftydtc.com.

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