Automox
Raising the world's security confidence.

UX Researcher (Remote - US) at Automox

| Remote
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Founded in 2015, Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries. With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.

OVERVIEW

You are a junior or mid-level user researcher who focuses on collecting and analyzing insights in an agile and rapidly changing environment. You have experience running qualitative research with internal teams and leveraging research findings to foster cross-team alignment and inform the direction of early prototypes. You have a strong desire to grow your research skills with our UX Research and Insights Lead while leveraging your current experience to help Automox expand our product thoughtfully. 

WHAT YOU WILL DO

  • Work with the UX Research and Insights Lead to support day-to-day tactical research needs for UX Designers, Product Managers, and Engineers.
  • Conduct and evaluate qualitative research with internal stakeholders to define the problem space, identify use cases, and explore potential solutions.
  • Help Automox achieve the appropriate level of confidence with design concepts prior to engaging with external stakeholders.
  • Conduct competitor research on UIs, and identify opportunities as well as requirements for Automox applications.
  • Help maintain a growing set of insights by documenting and categorizing customer insights into themes, using tools such as AirTable.
  • Help validate concepts and identify potential usability pain points in early-phase prototypes.
  • Foster cross-team alignment by sharing research findings to diverse audiences through written and oral presentations.
  • Focus on employee experience and engaging the empathy of the organization around the user’s primary goals and needs.
  • Use a diverse set of UX research tools to ask questions, gather data, and analyze themes and trends.

Colorado applicants: The minimum annual salary for this role is $70,000. Base pay is part of a rich total compensation package and is included for demonstrative purposes only. Automox offers additional compensation and benefits including: an annual bonus program and equity; comprehensive medical, dental and vision plans; STD & LTD, life insurance and AD&D; tele-medicine and mental health options; flexible spending account; pet insurance; legal shield and ID shield; 401k; perk stipends; an internet allowance; paid time off (including flexible PTO, company recharge days, sick time, paid parent support leave, and medical leave); adoption assistance; flexible schedules; and a remote-first culture. Our offers, which include competitive base pay and the total compensation package, are determined by experience, depth of knowledge, and other relevant factors. Automox reserves the right to amend or modify employee perks and benefits.

WHY AUTOMOX  We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey.  

LOCATION

Remote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. 

We are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. 

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What are Automox Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Pair programming
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Being a fully remote company means we're able to attract a diverse talent from all over the US.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
We give every employee $300 a year to use towards their personal wellness needs. This stipend is flexible. Need running shoes? Pay for a ski pass? Down payment on a Peloton?
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
50% of everyone's annual bonus is based on individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
At Automox we believe work doesn't need to happen 8am-5pm. We support an asynchronous work environment where you work when and where it works best for you.
Remote Work Program
Automox is embracing a distributed culture. We are looking for the best people not the closest and believe work can be done anywhere.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Some Meals Provided
Lunch is on us! We organize monthly virtual lunch groups so people can get to know teammates from across the country.
Home Office Stipend for Remote Employees
Employees are able to submit reimbursements up to $750 to create their home office. Every employee will receive $50 mo to cover additional charges for the internet.
Professional Development Benefits
Promote from within

Additional Perks + Benefits

Automox offers comprehensive benefits in every category, but our greatest perk is time. We believe the secret to a happy and healthy team is work-life harmony. That’s why we provide an unlimited vacation policy, flexible work schedules, and a remote-first culture that brings work to you (and not the other way around).

An Insider's view of Automox

What are some social events your company does?

Automox hosts company events that allow us to bond and create connections that go beyond the workplace. A great example of this is the company trip we took to Mexico. We also find other ways to bring our people together by hosting fun virtual events on Zoom, such as our online happy hours, scavenger hunts, game shows, and virtual parties.

Alexa

Events Marketing Coordinator

What kinds of technical challenges do you and your team face?

Automox is trusted by 1000’s of companies around the world to keep them secure. We must remain highly available while managing complex data at scale. Our customers rely on us to keep their systems patched and provide the visibility necessary to make critical decisions. Raising the world's security confidence isn't trivial, but it is our passion.

Tom

Senior Software Engineer

What makes someone successful on your team?

Having clear communication and expectations makes someone successful on our team. Whether it's the person that you report to being very clear about what they need or want done or your coworker being clear in asking for help on a project, those with clear communication will be the most successful!

Carly

Sr. Customer Success Manager

How do your team's ideas influence the company's direction?

The culture at Automox has a fundamental characteristic interwoven within every employee in the organization and that is principled entrepreneurship. You see this when teams lean into the vision and goals of the company and continue to break traditional status quo while taking risks on what some might seem unimaginable.

Teri

VP of Human Resources

What projects are you most excited about?

We've got an ambitious list of customer improvements on the horizon, one being a full rewrite of our app in Vue.js which will phase out our legacy framework. This meticulous process has forced decisions around which areas of the UI can also improve and is a big endeavor that will reduce both developer and customer friction in really rewarding ways!

Kara

Software Engineer

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