UX Research Manager

| Greater Denver Area | Remote | Hybrid
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Summary

As a User Experience Research Manager you are responsible for delivering business outcomes by empowering your reports to excel at their research responsibilities in order to improve the overall experience of Workiva's platform. This includes UX team management and administration, building and improving UX processes, advising and coaching on Product Team discovery processes, maintaining recruitment channels, and being an advocate for good data driven decision making within R&D and out to the rest of Workiva.

Equally important is your responsibility for mentorship. As a member of the UX leadership team, you will help grow and refine the team’s skillset, both with individual reports and the team as a whole.

You will also be responsible for shepherding one or more organization-spanning UX Research programs in areas such as quantitative UXR or Jobs to be Done.

What You'll Do

Management: Creates and implements processes and policies that optimize operational effectiveness and efficiency and that enhance employee performance

  • Aligns UX values with the desired business results of the company, helping to define the objectives that matter to both the team and the business
  • Coaches UX team members (and their peers in PM, Dev, etc.) on how to understand user problems in order to prioritize and resolve them appropriately
  • Provides objectives and empowers the appropriate personnel to achieve successful outcomes
  • Provides critical feedback to team members on research planning, facilitation, analysis, and reporting and advises on best practices of user experience research
  • Ensures a consistent user experience across product teams
  • Coordinates multiple UX team members to accomplish cross-team objectives, minimizing the duplication of effort
  • Facilitates continuous improvement of quality and productivity by leading the UX department in ongoing reevaluation and revision of processes, tools, and standards

Team-Building & Mentorship: Builds a strong sustainable organization with high levels of employee engagement by attracting and developing superior talent and rewarding superior performance of teams and individuals

  • Provides UX employees with coaching, feedback, and developmental opportunities including leadership development to enhance their skills, motivation, and performance
  • Maintains an atmosphere of respect, mutual support, flexibility, continuous learning, good humor, and commitment to business goals and customer needs to fulfill the company vision
  • Matches staff skills and talent to tasks to ensure optimal engagement and performance
  • Rewards superior team and individual performance in ways that enhance employee engagement, commitment, and satisfaction
  • Manages staff recruitment, supervision, scheduling, performance management, development, evaluation, and disciplinary actions
  • Demonstrates the charisma and assessment capability to attract top talent
  • Identifies and resolves interpersonal conflicts and resource issues

Support Business Goals: Clearly articulates business goals, balanced by user needs and use-cases, that ensure that the product meets expectations as defined by upper management

  • Provides management oversight for generating insight about users needs and usability requirements and measuring user outcomes
  • Ensures that team members focus on delivering the right insights, at the right time, with the right amount of effort
  • Provides leadership for the user experience team to fully understand and resolve issues, concerns, and problems that result in delivering high quality product experiences

What You'll Need

Skills

  • Demonstrates a solid understanding of user experience principles and research methodologies
  • Solid skills in qualitative, quantitative, and experimental research methods
  • Solid understanding of user centered design, human factors, or human computer interaction
  • Proficiency with gathering and interpreting user data
  • Ability to manage teams
  • Time management skills
  • Demonstrated leadership skills
  • Excellent communication skills
  • Ability to effectively recruit team members

Experience

  • Six to ten plus years of applied research expertise in user experience, customer experience, software development or a related discipline.
  • A proven track record of direct report/peer engagement and advancement, whether in a management position, as a mentor, or as a coach.
  • Demonstrated exceptional proficiency in user experience research including usability, analytics, applied ethnography, statistics, and/or additional methodologies is preferred.


Education

  • B.A./B.S. degree in design, software engineering, psychology, related field or equivalent experience
  • Master’s degree or PhD in human computer interaction, human factors, user experience or similar degree preferred

Travel Requirement

  • Up to 10% to meet with customers or key stakeholders

Working Conditions & Physical Requirements

  • Reliable internet access for any period of time working remotely, not in a Workiva office

How You'll Be Rewarded

  • Base Pay Range in Colorado: $161,000 - $222,000
  • A discretionary bonus typically paid annually
  • Restricted Stock Units granted at time of hire
  • 401(k) match

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

  • Customer Success: Always delight our customers.

  • Trust: Rely on each other. 

  • Integrity: Do the right thing, every time. 

  • Collaboration: Share resources and work together. 

  • Innovation: Keep creating solutions and finding better ways. 

  • Inclusion: Support a diverse community where we all belong. 

  • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, you’ll enjoy: 

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.

  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.

  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more

  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.


Learn more about life at Workiva: www.linkedin.com/showcase/workiva-life-and-careers/

Learn more about the company: https://www.linkedin.com/company/workiva/

Learn more about benefits: https://www.workiva.com/careers/benefits


Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. Effective October 18, 2021, proof of COVID-19 vaccination is required to visit any Workiva office, attend in-person meetings, or travel for business purposes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AppEngineLanguages
    • Open SourceLanguages
    • Dart Languages
    • ReactLibraries
    • CassandraDatabases
    • Graph DatabaseDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Workiva is in an ideal location on the banks of the South Platte River surrounded by restaurants and retail shops!

An Insider's view of Workiva

What’s the vibe like in the office?

Workiva is a close-knit workplace where teamwork is highly valued—people encourage and truly appreciate the hard work of their fellow team members and treat each other with respect.

Molly Nitka

Corporate Programs Manager

What is your vision for the company?

Our mission at Workiva—to power transparent reporting for a better world—is supported by our company values: customer success, innovation, trust, integrity, inclusion, collaboration, and accountability. We are successful because we put our employees first, listen to their voices, and respond to their needs.

Marty Vanderploeg

CEO

What are Workiva Perks + Benefits

Workiva Benefits Overview

When you join Workiva, you get a world-class benefits package for you and your family. On day one, every full-time employee starts with stock options, vacation, and the opportunity to enroll in our discounted stock purchase plan.

We offer comprehensive health, dental, and vision care plans; life and disability insurance; and 12 weeks of paid parental leave. With a casual dress code, support for health and wellness, and flexible work hours, we’ve got you covered for whatever life brings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have seven employee resource groups that are formed around a shared interest or common goal. These groups are designed to support their members and cultivate a more diverse & inclusive workspace.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Onsite gym
Professional Development Benefits
Job training & conferences
Workiva offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within
Continuing education available during work hours

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