UX Lead

☆ Award-winning software development company

☆ Great inclusive culture, flexible working options, mentorship programs

☆ Creating social good in thousands of faith communities globally

About Us

Here at Pushpay, we are leaders in our industry supporting 10,000+ customers to drive social good in communities around the world through our suite of SaaS products. In the 2021 financial year we were honored to process US$6.9 billion in charitable giving. We think that makes for a pretty special environment to grow a career. Over the last few years Pushpay has grown substantially, including an exciting acquisition in 2020 and the need to bring multiple products into a cohesive user experience that increases outcomes for our users. 

Our award winning design team exists to build empathy and understanding towards our users, to share that with the rest of the company, and to collaborate in designing world class product experiences that create lasting value. 

We are a New Zealand based company, publicly traded on the NZX. Our engineering and product teams are based in Colorado Springs and Auckland, with additional support in Seattle. 

About the Role 

Here in our Colorado Springs office we need a UX leader that has the skills and passion to drive community, connection, and belonging through our suite of software. 

In this player-coach role you can expect:

• To lead a small team (2-5) of UX designers and a UX researcher, that sit across the career spectrum. 
• To set the experience vision for one of Pushpay’s core products. 
• To drive outcomes by establishing means of measuring and monitoring the success of designs against company and product goals. 
• To partner with product management, engineering, marketing, customer success and more - to fully understand the company strategy, the total experience, and your product design’s part in achieving it. 
• To work globally, first by engaging with a primarily US customer base, and by working effectively with peers and colleagues in Auckland, Seattle, and Colorado Springs. 
• To hit the tools on key projects, leveraging your mastery in UX practice be that design, research, or both. 
• To mentor by guiding more junior members of the UX team and developing their careers. 
• To sustain our culture by continuously improving insights-based UX practices, and doing your part to ensure Pushpay remains a place where people of all backgrounds can thrive. 

About You

You'll be leading a small team of UX practitioners, responsible for defining the experience vision and user outcomes required to meet our company goals. You love working directly with product and engineering leaders, developers and QAs on a daily basis, coaching towards the best outcomes for our users. You deeply care about people, and have a passion to create a place where talented people want to work. 

A qualified candidate will typically have: 

• 10+ years in UX research and/or design, with a significant proportion working in a SaaS environment. 
• Experience as a senior practitioner with a record of making positive impacts through technology based experiences.
• The ability to autonomously embrace the company vision and strategy, and map experience vision, tactics, and outcomes for a product to support it.
• The ability to communicate fluidly in written and verbal forms, to executive, mid-level management, and individual contributors alike. 
• Experience with iterative and rapid UX practices and decision making. 
• The capability to form meaningful working partnerships with product management and engineering leaders. 

Benefits

• We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
• Bringing together exceptionally talented and generous colleagues
• Use your UX superpower to craft products that have large social impact 
• Competitive salary 
• Mac-based gear + latest UX tools
• Communicative leadership
• Volunteering options through our employee led Pushpay Cares team
• Grow your skills in a mature UX practice where user research and testing are already established as part of our workflow

The candidate will need to be physically located in this location

*The only state approved for this position is CO. All other states are not in consideration for this role at this time.

Target pay for CO state: $130-160k

Job Type: Full Time

Benefits: 100% Employer-paid premiums for Medical, Dental, and Vision benefits plus 401(k) program. 

Pushpay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pushpay complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.