UX and Product Design Director at CirrusMD Inc.

| Greater Denver Area
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CirrusMD helps health plans create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects members to a dedicated, board-certified physician in under 90 seconds from any web-enabled device, with no cost and no time limits attached. CirrusMD enables stress-free, human care conversation that doesn’t end until members get the answers - and peace of mind - they need to manage their wellness. Designed to deliver an unparalleled user experience and barrier-free access, the CirrusMD platform drives average member utilization rates up to triple telehealth industry averages. 

 

CirrusMD has partnered with over a dozen major national payers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. The company was founded in 2012 and is headquartered in Denver, CO. 

 

Overview

 

The UX and Product Design Director is a significant contributor in creating an inspiring, inclusive workplace where talented people are empowered to design and build amazing experiences and business results. This leader influences the organization through direct leadership and evangelizing the strategic direction of the UX Design and marketing design team. The Director is an influential leader with broad, deep technical knowledge with a clear line of sight into how the organization’s work advances business objectives. This is a leadership role requiring a proven track record in the transformation of an organization and designing high-quality products. This is a fast-paced, matrixed environment; expect to work hard and do great things as a core contributor to a high-performing team. You are able to help set, execute and lead on strategic-level decisions in the areas of UX design and interaction, information architecture, visual design and analysis. You know how to craft a concrete plan of action and manage that plan to completion while accounting for challenges that may occur along the way.

 

What You’ll Do

 

  • Key contributor in defining, leading and evangelizing the short and long term UX strategy for the organization.

  • Fosters a culture of design thinking, continuous learning and constructive design critique.

  • Has full leadership and development responsibility for teams reporting into the role.

  • Manages the design teams’ workload, establishes processes, coaches & mentors.

  • Attracts and develops top UX talent; has experience building, supporting and inspiring high performing teams.

  • Collaborates with Product Management, Engineering, Account, Marketing and other stakeholders to drive a UX vision to ensure alignment on priorities.

  • Leads high-visibility design projects from concept through delivery.

  • Presents strategies, plans and updates to all levels of the organization, including executive leadership on a regular basis. 

  • Conduct research using a wide range of qualitative methods to uncover needs of customers and internal users. Design and conduct user testing, including usability tests, card sorting, concept testing and prototyping

  • Develop and communicate design recommendations based on research results through visual presentations, journeys, experience maps, concept maps, and wireframes

  • Contribute to the entire implementation process including driving the definition of improvements based on business needs and human-centered design principles

  • Maintain and contribute to a robust design system supporting assets and design styles across iOS, Android and Responsive Web.

  • Meet with business partners to understand business needs responsible for overall experience design of the solution

  • Work in multi-disciplinary teams to design, build and test digital products and services

  • Strong visual design skills and experience creating UI style guides

 

What You’ll Need

 

  • 5+ years’ team management experience and demonstrated discipline leadership at senior levels. UX team management experience preferred

  • 10+ years’ experience designing and delivering products in a cross functional team environment.

  • Bachelor’s degree in UX, Design, Human-Computer Interaction, Industrial Design, Psychology or a related field. Masters preferred.

  • Demonstrated ability to set and achieve strategic goals in an innovative and fast-paced environment.

  • Ability to build relationships cross-functionally with multiple teams from areas such as Product Management, Engineering, Sales and Marketing.

  • Ability to manage complexity and develop others to problem solve.

  • Leads through effective story-telling with strong communication and presentation skills.

  • Healthcare experience preferred, requires demonstrated understanding of business process as it relates to experience in the field.

  • Information Architecture, mobile user experience, Website design, user testing, and qualitative and quantitative research.

  • Knowledge of agile methodology preferred.

  • End-to-end product design skill set (User Research, UX Design, UI Design, Style Guide Management, component library)

 

Bonus Points

 

  • Bonus points for front-end development skills (HTML, CSS, JavaScript)

 

Additional Details

  • Job Type: Full-time

  • Location: Denver, CO

 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ApolloLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases

Location

Our HQ is located in Denver's RiNo neighborhood with lots of restaurants and breweries within walking distance. An RTD station is just 2 blocks away.

An Insider's view of CirrusMD Inc.

What’s the vibe like in the office?

Everyone at CirrusMD understands the work they get to do is really special. I feel inspired and trusted to help make healthcare more accessible. Every day I feel grateful for the work I get to do and the amazing people I have the privilege of working with.

Jhun de Andres

Full Stack Software Engineer

What kinds of technical challenges do you and your team face?

I joined CirrusMD primarily because I was interested in working on a set of technologies, a platform, that could have impact on everyday people in healthcare.

It’s very rare to get to work on a product where you can see that it helps people in their day-to-day lives.

Gabe Varela

Chief Technology Officer

What are some things you learned at the company?

I like working at CirrusMD because I have an opportunity to make a lasting impact in healthcare.

By partnering with payers in the health system, we can really create the technology that acts as a catalyst to help them take additional risk and really achieve the goals of their value-based models.

Robyn Dietz

VP Account Management

What is your vision for the company?

I started CirrusMD because I was texting a ton with my friends and family and I realized I was actually providing a
really incredible service, they weren’t getting from the medical industry.

I said to myself, “It isn’t fair that only doctors’ own friends and family have this level of amazing service."

Blake McKinney, MD

Co-Founder and Chief Medical Officer

How do your team's ideas influence the company's direction?

At CirrusMD, Engineering works closely and collaboratively with Product and Design so we can provide the best possible experience to our customers. I love that my engineering expertise is part of the product development process from get go.

Ashley Clarke

Software Engineer

What are CirrusMD Inc. Perks + Benefits

CirrusMD Inc. Benefits Overview

If you are looking to make a lasting impact where your voice matters, consider joining our mission of redefining the healthcare experience. We offer a fun, startup environment, meaningful work, a great culture, competitive salaries and a strong benefits package including: medical, dental & vision coverage for employees and dependents, 401k match, flexible work hours, and a vacation policy that allows you to take the time you need to maintain your work-life balance while also achieving your goals.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Beginning January 2021, CirrusMD. provides employees with a 401(k) matching plan managed by [provider]. We match 1% of contributions up to 6% of an employee's annual gross pay.
Company Equity
CirrusMD offers stock options to employees.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
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