Technical Trainer & Instructional Designer

| Greater Denver Area
send resume with "Trainer" in the subject line to [email protected]
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FluentStream is one of Colorado’s fastest growing companies according to Inc. 5000 and we are one of 2020’s Best Places to Work according to BuiltIn Colorado. We are a fun, fast-paced and innovative communication software company based in the RiNo neighborhood of Denver. Our mission is to automate and simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications.

About the Role: At FluentStream, Clients are the Center of our Universe. This newly created role will increase scalability and the overall effectiveness of our new employee onboarding. This role will be responsible for crafting a highly technical training program for all of our client-facing teams. You will develop cross-functionally to ensure that every single FluentStream employee can hop on the phone and support any client. This role will report directly to the Director of Client Experience.

Responsibilities:

  • Support new hire training process and engage team members quickly.
  • Create and deliver workshops, individual training sessions, and lectures relevant to internal change management and our product to all levels within the company.
  • Plan, create, and implement effective CX training curriculum based on company needs.
  • Maintain records of training activities and team member progress.
  • Work collaboratively across all departments and create content in various formats.
  • Create and edit training resources including videos and internal documentation.
  • Manage our SOP documents and ensure our knowledge library is current and effective.
  • Build courses and develop monitoring solutions to ensure employees are completing all core new hire learning paths and other assigned mandatory trainings, such as security awareness.
  • Develop and track metrics associated with learning paths and the overall training program.
  • Make recommendations to increase training efficiency and effectiveness.
  • Prepare hard copy and electronic training materials for training sessions.
  • Consulting directly with team members about their learning and development related needs and identifying solutions to best support them.
  • Select appropriate instructional methods such as individual training, group instruction, self-study, lectures, demonstration, role play and web-based training.
  • Equip and test internal sales, client support, and implementation staff with product knowledge and tools needed to best serve current and future FluentStream clients
  • Always maintain a customer service orientation.

About You:

  • Understanding of learning methodologies in addition to being a creative problem-solver
  • Effective presentation and facilitation skills.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Consistent, exceptional communication skills, both written and verbal.
  • Strong customer service experience and project management skills.
  • Ability to learn new software quickly.
  • Ability to prioritize and self-manage while also taking direction as required
  • Experience in a similar role is required
  • Experience with SaaS and/or VoIP is preferred


We offer: We have a kegerator of course, a fancy espresso machine, dog friendly, and a work hard/play hard mentality.

  • Company equity program
  • Health Insurance, Dental Insurance, Vision
  • Unlimited PTO policy
  • Paid Family Leave
  • 401k plan
  • Professional Development / Education Reimbursement

 

Salary: $50,000.00 to $60,000.00 /year

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM

Location

In the Ballpark/Rino neighborhood surrounded by breweries, art galleries and great restaurants. Close to downtown, lightrail and free parking options

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.

Julian

Client Support Manager

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! Located in the Ballpark/Rino neighborhood and small enough that every person counts. Of course we have a kegerator, but we also offer medical, dental, vision, 401k, PTO and paid family leave.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
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send resume with "Trainer" in the subject line to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
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