Senior UX/Product Designer, Contact Center

Job Type: Full-Time

Location: Boulder, CO

Department: Contact Center

RingCentral, Inc., a leading provider of Unified Communications as a Service (UCaaS), fosters a dynamic, success-driven, and team-oriented environment committed to delivering simple and delightful products for our customers. We are looking for a candidate with an entrepreneurial spark and a passion for redefining how people communicate.

RingCentral is one of the fastest growing SaaS companies in the world, and is hands down the largest and fastest growing company in pure cloud business communication and collaboration space. We are committed to innovation, and we continuously out-innovate the competition. Our award winning products are recognized leaders by Gartner and other prominent analysts. Communication is at the heart of every business, and our products enable people to do the work they want on the channel of their choice whether it’s voice, video, text or chat while eliminating the complexity and unnecessary expense of managing business communications. We are relentlessly focused on user experience.

Job description

RingCentral’s contact center products power mission-critical systems for businesses large and small, require unrivaled uptime, unlimited scalability, enormous flexibility to support any business need or workflow, and an exemplary user experience for a range of differing personas. Our teams are globally dispersed with locations in Boulder, Belmont, Paris, and St Petersburg. We are working to deliver world-class products that bring user experiences that meet B2C expectations for the B2B market. We strive to deliver our initiatives in an environment of collaboration, high productivity, and low drama. 

As a Senior UX/Product Designer, you will work closely with designers, PMs, and engineers on multiple initiatives simultaneously. The successful candidate will have a deep portfolio of product design at all levels of fidelity from rough sketches to final spec documents, with a specific emphasis on process and design thinking. 

This is not an entry-level position. You must be able to work independently on multiple projects, engaging at all levels of the organization from individual contributors to executive staff. You are a highly collaborative individual who is capable of communicating and working on cross-functional teams. You have a passion for UX and have a good sense of design trends and aesthetics.

As a Senior UX Designer, you will

• Work as an integral part of global product and engineering teams to deliver high-fidelity designs

• Work closely with developers to ensure designs are implemented to spec

• Create detailed design specs and document design work meticulously

• Communicate your designs to a broad audience

• Help maintain and improve successful UX processes that result in concrete product success

• Test current designs by collecting user feedback and pivoting when necessary

• Help track the progress and success of implemented designs

• Learn and understand the industry to bring new and innovative ideas to our products

Qualifications:

• Minimum of 5 years of experience in digital product development such as apps, desktop, web, and/or digital ecosystems

• A portfolio that clearly demonstrates UX proficiency and Design Thinking 

• Excellent communication skills to be able to explain design concepts to execs, PMs, devs, and fellow designers

• Flexibility with time zones and ability to communicate with remote teams effectively using digital collaboration tools

• Proficiency in common design applications (Sketch & Invision)

• Flexibility to learn new design tools quickly

• Ability to design at all levels of fidelity from pen and paper, to low and high fidelity mockups and prototypes

• Highly collaborative, self-motivated, able to work on multiple projects simultaneously

• Interest in complex systems and desire to learn and understand complexity

• Highly adaptable and able to pivot on projects with short notice

Preferred Qualifications:

• Experience designing B2B SaaS products

• Experience using Abstract - a design workflow management tool 

• Experience building successful design systems

• Experience with user research and user testing

• Experience working with remote teams

Perks

• Career development, leadership training, education, workshops, and coaching 

• Catered lunches, complimentary beverages, and snacks

• A healthy work-life balance

• Generous time off; generous maternal and paternal leave

• Competitive compensation

• 401k matching

• Stock plan options

• A dog-friendly office

• On-site Zeel chair massages

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One TM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEOC employer.