Senior UX Researcher at Gloo

| Greater Boulder Area
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Gloo provides a personal growth platform that enables service providers, our “Champions,” to exchange better insights, resources, and technology to serve their people. Our company name reflects the trusted bond between people that serves as the foundation for growth, and everything we build strengthens that bond. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through personal growth resources such as custom assessments, growth plans, and more. As one of Boulder’s most innovative and growing tech companies, Gloo needs more talented professionals who are driven to make a positive impact.
The Opportunity :
As a Senior UX Researcher you have a proven track record of shaping and delivering a wide range of generative and evaluative research projects across the entirety of the product life-cycle. Your thought leadership and deliverables will be critical in our ongoing effort to better enable product and design teams to make informed, confident decisions.
At Gloo, you will collaborate with a multitude of stakeholders in a challenging environment to deliver key insights that will drive the next generation of our product. We are a fast moving company, and direct experience in both traditional and modern approaches to recruitment, methodology and reporting is a must. No matter if you are engaging in usability studies, survey design, contextual inquiry, card sorts or ethnographic research, you are a deep and insightful thinker who both revels in the challenge of a complex problem and can bring a fresh perspective to your work.

What You'll Be Doing:

  • Formulate, develop and execute research projects utilizing multiple research methods: moderated/unmoderated usability labs, survey design, and contextual inquiries.
  • Identify key research objectives in partnership with product, design and sales teams to address research needs for a variety of products and projects. 
  • Identify appropriate research and design targets and build screeners that best align with your project needs, including creative recruitment strategies.
  • Synthesize/analyze data and findings, developing actionable insights, outputs and frameworks for both short term and long term research needs.
  • Design compelling and digestible deliverables, focused on visually telling the story and highlighting important insights for longevity.
  • Plan and deliver research programs within budget, timeline and project requirements.
  • Socialize, collaborate and present research work and findings to multiple teams and leaders across the organization.
  • Provide input and guidance to junior team members and colleagues, helping teams get on the right track and stay customer focused.

What We're Looking For:

  • 10+ years hands-on experience as Senior UX researcher, along with a degree in HCI, Organizational Psychology, Cognitive Sciences or equivalent experience. 
  • Knowledge of how to choose the right research to do at the right time, how to synthesize results into a coherent and truthful story, and how to create effective models that reflect those results, such as journey maps, process flows and personas
  • A healthy understanding of how to balance the fast-paced, flexible nature of UX research with the rigor and confidence levels present in more academic research. 
  • Deep experience running moderated usability labs, including expertise in task scenario best practices.
  • Expert knowledge of quantitative research models like SUS, SPR-Q, and NPS, as well as a practical understanding of sample size, confidence levels and validity.
  • Passion for quickly translating research findings into valuable, actionable insights for the business in an agile development cycle.
  • Experience building and maintaining a participant recruitment funnel.
  • An understanding of how to incorporate the bigger picture; context of use, product life cycles, agile development, strategic vision, etc.

The Perks/Benefits:

  • Compensation and bonus commensurate with experience
  • Plenty of time off to help you stay balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
  • Company Happy Hour Fridays
  • Fresh fruit, snacks, coffee and sodas

Applications welcomed from those who are US Citizens or hold a Green Card.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • NodeLanguages
    • GraphQLLanguages
    • Typescript Languages
    • SparkFrameworks
    • Next.jsFrameworks
    • Nest.jsFrameworks
    • ReactFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

Every Friday afternoon we have an all-company happy hour where team members can relax after working hard all week and enjoy an adult beverage, ping pong, corn hole, and board games. Additionally, the company sponsors game nights, trivia, community service events, an all company picnic and a holiday party.

Becky McKenzie

Office Manager

What projects are you most excited about?

It’s a great time to be at Gloo. I’m working with a high powered cross functional team to tackle challenging problems. Currently, we are focused on transforming our user experience from one of “functional capabilities” into one focused on the “value stack”. We want to unify our disparate UI and data constructs into a single cohesive experience.

Steve Kurtz

Director of UX

How has your career grown since starting at the company?

I started at Gloo as a project manager, but I’ve always been good with technology. I had been with Gloo for about a year, when I spoke with my manager and Scott [CEO] about my interest in product. They helped set me up for success, supporting me on my career journey. I’ve now been a Product Owner for the last three years and love what I do.

Jordan Fray

Product Owner

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Friends outside of work
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Gloo employees can contribute up to $2,500 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Our dental plan covers $2,000 of expenses.
Vision Benefits
The vision benefits plan includes annual eye exams for $10 and either $180 for glasses or $150 for contact lenses per year.
Health Insurance Benefits
Gloo's base medical plan covers up to 80% of out of pocket expenses after you meet the deductible. We offer three HDHP plans with an HSA.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Gloo's 401(k) retirement plan offers a selection of stocks, bonds and international index funds to choose from. We offer both a traditional and a Roth 401(k) plan.
Company Equity
Gloo offers option grants in accordance to the terms stated in the Company's Membership Unit Option Plan, including vesting over a five-year period.
Performance Bonus
Gloo's performance bonus plan allows the average employee the potential to earn a bonus equal to 10% of their salary based on performance against goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Gloo provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Gloo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Gloos offers flexible paid time off. Time off can be taken at any time with manager approval. No accruals or maximums.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Gloo participates in Boulder's EcoPass program.
Stocked Kitchen
Gloo has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Company happy hours are hosted every Friday afternoon.
Parking
We offer parking onsite or a taxable stipend of $125 a month to all employees who choose not to park onsite and use other means of transport.
Pet Friendly
Gloo's pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

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