PointsBet
Denver , CO

Senior UX Researcher at PointsBet

| Greater Denver Area
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PointsBet (ASX: PBH) is a digital sports betting and technology company, partnered with NBC Universal as the Official Sports Betting Partner of NBC Sports. We are dedicated to bringing the fastest betting experience in the world to sports lovers across the United States.
We are currently looking for a User Experience Researcher to join our Denver, CO based team. As User Experience Researcher you will play an integral role in supporting PointsBet's continued growth and success.
ABOUT POINTSBET
We provide an opportunity for our people - our most powerful and irreplaceable resources - to work in an environment that is rewarding, fun, challenging, and an instrument for both personal and professional growth as PointsBet continues to become a major force in the newly legalized US Sports Betting market.
PointsBet is a sports betting operator that sits in the very rare position of owning and controlling its technology end to end. Our proprietary platform and our commitment to an in-house approach powers unrivalled innovation and personalized experiences that our customers cannot get anywhere else.
Our partnerships with leading sports organizations, teams and franchises provides both our customers and team members with unique sporting experience:
  • Exclusive, Official Gaming Partner of the Denver Nuggets (NBA), Colorado Avalanche (NHL) and their home venue, Ball Arena
  • Official Sports Betting Sponsor of the Chicago Bears (NFL)
  • Exclusive, Official Gaming Partner of the Detroit Tigers (MLB)
  • Official Gaming Partner of the Detroit Red Wings (NHL) and Little Caesars Arena
  • Proud Sports Betting Partner of the Detroit Pistons (NBA)
  • Official Sports Gaming Partner of the Indiana Pacers (NBA)
  • Proud Sportsbook Partner of the Indianapolis Colts (NFL)
  • Authorized Betting Operator of the National Basketball Association (NBA)
  • Authorized Gaming Operator of Major League Baseball (MLB)
  • Official Betting Operator of golf's PGA TOUR
  • Exclusive, Official Betting Partner of LaLiga North America
  • Exclusive, Official Partner of University of Colorado Buffaloes

As we continue to take the sports betting world by storm, we will continue to bring our proprietary and best-in-market technology, modernized and premium brand mentality, expert trading practices and proven growth marketing strategies to emerging sports betting markets.
Bet on us - there is no greater time than now to join the PointsBet family!
WHAT YOU WILL OWN
  • Design and conduct research studies using appropriate research methods for the project, stakeholders, and business needs.
  • Work with UX designers and stakeholders to ideate design solutions based on research findings.
  • Establish, lead and support the design and implementation of research process and best practices.
  • Use data insight tools (E.g. Heap Analytics) to track user insights, and analyse trends.
  • Define and measure baseline UX Metrics - work with internal stakeholders to determine and benchmark for continual and ongoing measurement
  • Work with Data scientist on task analysis, conversion events and funnels - Define, measure and track.
  • Build and maintain a repository of research and test participants.
  • Synthesize insights into actionable guidance for strategic initiatives.
  • Make trade-offs and prioritize research across various business goals and stakeholder asks.
  • Prepare and deliver easy-to-understand, well-designed research plans and findings to key stakeholders.
  • Educate team members on the use of new tools.
  • Educate & evangelize internally on the importance of UX research.
  • Collaborate with Product Managers to define a research roadmap that addresses complex and ambiguous spaces with clear and impactful research questions.

SKILLS WE SEEK
  • Bachelor's degree required. (but will consider equivalents and/or demonstrated long-term experience).
  • 5 years' plus experience in a UX Researcher role or similar roles within product development environments.
  • Detailed knowledge and understanding of both generative and evaluative research methods such as journey mapping, card sorting, tree testing, usability testing, interviews, and surveys.
  • Solid understanding of UX & UI best practice, first principles, and heuristic evaluation.
  • Strong communicator with the ability to effectively synthesize, visualize, and communicate research results and your ideas to others.
  • A self-starter comfortable with autonomy, self-accountability, and intrinsic motivation to take the initiative.
  • Strong business acumen and understanding of product development and different development strategies.
  • Comfortable in a fast paced constantly changing environment.
  • Experience using tools such as Lookback, Dovetail, Qualtrics, ...

Extras:
Master's or PhD degree in Cognitive Science, Human-Computer Interaction, Psychology, Statistics, or related field.
WHAT WE OFFER
  • Company paid medical plan for employees and dependents.
  • Dental and Vision.
  • 401(k) with a generous match.
  • Bonus program.
  • Medical and Commuter Flexible Spending Accounts (FSA).
  • Paid Time Off and 10 paid holidays.
  • Conveniently located in Downtown Denver just 3 blocks from Union Station

PointsBet is dedicated to a culture of high performance and ensuring our employees are setup to deliver their best. We offer a fast-paced, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and in search of a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence then this is where you want to be!
PointsBet is an Equal Opportunity Employer
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Where we are

The 17,000 square foot PointsBet office located in the LoDo area of downtown Denver balances Scandinavian design with inspiration from the many sports that help power the PointsBet product. Our offices are conveniently located within a short walking distance from Union Station.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • TypeScriptLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • Cosmos DBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • BrazeCRM
    • ApptentiveCRM
    • BrazeEmail
    • HubspotLead Gen
    • UnbounceLead Gen
    • BrazeLead Gen
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What are PointsBet Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
PointsBet employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to tickets to events (Sports, Concerts, etc...)

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