Pie Insurance
Denver, CO

Senior UX Designer at Pie Insurance

| Greater Denver Area
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Your Mission
Help establish Pie as the leading commercial insurer among small business owners by assisting in designing intuitive online experiences that drive measurable business outcomes.
How You’ll Do It
As a Senior User Experience Designer, you’ll help our engineering, marketing, business and product managers solve the most important problems getting and using workers’ compensation insurance.
On a day-to-day basis, that means you may create wireframes, interview stakeholders, write user stories, conduct user acceptance testing, and track work in JIRA. Less frequently, you will design beautiful high-fidelity mocks, conduct usability testing, interview users, and dig in to find solutions for customer experiences beyond the realm of traditional UX. We realize this description covers a lot of things. As a Pie UX Designer, you will be working on a wide variety of UX initiatives and jumping in to help wherever needed. Pie must define and design easy to use insurance experiences that work both online and offline, across a variety of systems. We must execute on this to succeed, hence our investment in you. Pie’s user experience team works with both Denver and DC. This incredibly collaborative team is in tight, constant communication as we work to expand our digital experiences to service Pie
insurance agents, partner agents, and customers.

  • Customer Experience Design: You’re an interaction design superstar. By the end of week one, you’ll be rolling out wireframes and requirements that deliver better experiences for our customers and partners. You are familiar with best practices in
  • product design, interaction design (IxD), user experience design (UX), visual design, and information architecture (IA).
  • Hunger to Learn: Not sure how we could use DocuSign functionality in our online
  • quote form to make it easier for our customers to sign documents? You’ll figure it out over the weekend. How can we easily explain what an Experience Modification Factor is? You’ll chat with stakeholders and read online to figure it out.
  • Ownership: You have owned shipping many, many user experience designs that have measurably improved performance. You have managed everything needed to get successful UIs to market as soon as possible.
  • Soft skills: You have outstanding interpersonal skills and have experience gaining consensus and influencing others to get to the best user outcome.
  • Communication: You quickly learn about complex business concepts and can break them down into easy-to-understand and easy-to-use online experiences. People can read and understand your user stories. You create effective reports, PowerPoints and design deliverables.
  • Design Process Leadership: You’ve been responsible for ideating, designing,
  • conducting QA, assessing, and subsequently improving many digital form UIs and flows in an Agile environment. You naturally design mobile first and think in responsive design.
  • Prioritization: You proactively challenge the prioritization of projects and can scope down to a Minimal Viable Product whenever needed. You constantly ask if the direction of a project is meeting the business goal.
  • Design Tools: You’re comfortable creating wireframes, high fidelity mockups, and
  • prototypes using tools like Photoshop, Sketch, Balsamiq, or Axure.
  • Organization: You take notes, prioritize requests, and juggle projects.
  • Web Writing: You turn industry jargon into simple and concise copy.
  • Urgency: You thrive on quick execution. You respond with lightning speed to texts and emails. You don’t let projects linger on your to-do list. You prefer an environment where execution is rewarded.
  • Feedback: You look forward to getting feedback from customers, stakeholders and leaders to improve your design and work-style. You give feedback.
  • User research: You have managed and executed many usability studies end-to-end. You understand user interview technique. You are comfortable managing third parties to conduct research for you.
  • Quantitative Analysis: You’re familiar with extracting and analyzing quantitative customer data from CRMs (Salesforce, HubSpot etc.), web analytics tools (Google Analytics, Mixpanel), and survey tools (SurveyMonkey, Typeform etc.).
  • Education: You have a bachelor’s degree, ideally in a field relevant to Customer Experience Design, such as HCI, Business, Marketing, Social Science, Design, Psychology, Engineering or similar. Master’s degree in HCI, Design or Research is helpful.

Qualifications
Whether It’s Right for You
You will be joining our team in our DC home office. Everything we do is connected, but we each have different roles. That means we need you to be a strong executor who is comfortable taking direction and working independently. We are a start-up. Being willing and able to adapt your work style is required.
This is not an entry-level role. While you’ll have on-the-job mentoring and knowledge-sharing, you’ll need to come in the door with certain skills. For starters, we expect you’ll have spent at least five years in a user experience role working with marketing, engineering, and customer data to deliver excellent experience that met business goals. Of course, you’ll also need certain skills and abilities to do the work:
Portfolio
Share your designs portfolio with us. Include multiple examples of form designs, interaction
design and anything else that shows you have what we need. Your portfolio can be as simple as a
list of link
Why Pie
 
Pie Insurance provides workers’ compensation insurance directly to small businesses online. Offering A.M. Best A rated coverage, Pie leverages data analytics, easy-to-use online features, and a seasoned team of insurance experts to create an insurance model that’s as easy as pie. We began offering insurance policies in 2018 with a mission of helping small businesses experience true savings and an unmatched level of service.
 
A fast-growing insurtech startup, Pie has home offices in Washington, DC, and Denver, CO. Our all-star team offers an incredible career opportunity where you can use your expertise to disrupt an industry and serve the SMB community.
 
Want a slice? In return for your commitment to us, you’ll get a piece of Pie. At Pie, we’re invested in you, and you in us.

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Where we are

1755 Blake St , Denver, CO 80202

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MongoDBDatabases
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What are Pie Insurance Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Pie Insurance has a group of Culture Ambassadors from across the organization. This group creates content and hosts activities that reflect our values and foster collaboration, and fun!
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Generous PTO policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer team members a parking subsidy.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within

An Insider's view of Pie Insurance

How does your team reward individual success?

Our Customer Care team rewards success by giving "snaps" in team and company slack channels. We like to verbally recognize people in our team meetings by giving them a shout out and telling them they are valuable to the team and are appreciated! It is important to also be conscious of how people like to be recognized and not put people "on blast".

Seika

Customer Success Working Team Lead

How do you collaborate with other teams in the company?

As a Sales Manager, I work closely with Underwriting & Customer Care on improving our processes to be more efficient from quote to issuance. With Marketing, I help with campaign initiatives to roll out to new and old prospects. I also connect with our UX & Product Teams to provide feedback on ways to enhance our online quote flow for our customers.

Marty

Inside Sales Manager

Jobs at Pie Insurance
19

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Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
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Strategic Partnerships Manager

Pie Insurance
Greater Denver Area
2 hours ago
+38
To date, Pie has built our business working directly with small business owners and with insurance agencies, brokers, and wholesales. We are now ready for the next chapter in our company and this will come through strategic partnerships. As our Strategic Partnerships Manager, you will have the opportunity to create a network of partnerships that will drive our business. These partnerships will be with organizations that are close to the small business owners that are in need of workers’ compensation insurance. This could include companies in all different industries to include; financial, fintech, traveltech, payroll, technology, and retail. You will identify partnership opportunities and work with C-level employees to identify a winning value proposition both for Pie and the partner organization. We are looking for an individual who is able to think strategically and long-term about growth opportunities. You will be accountable for developing, owning, and driving these partnerships.

Underwriter, Workers' Compensation

Pie Insurance
Greater Denver Area
10 hours ago
+38
Our Underwriters are on the front lines, interacting with our customers all day, every day. Every underwriting call, email and message has a profound impact on our business and our reputation. The average day in the life of a Pie Underwriter - today - involves a high volume of daily transactions ranging from making underwriting decisions to issuing a certificate of insurance. We expect your role will evolve quickly as Pie grows. 

Underwriting Associate

Pie Insurance
Greater Denver Area
10 hours ago
+38
Working at Pie Insurance as an Underwriting Associate requires adapting your skills and experience to a cutting edge, data-driven approach to risk management. Our data-centric approach to underwriting is unparalleled, and we are disrupting the small business insurance market, one customer at a time.  As we grow and scale our young business, our team is evolving our underwriting guidelines and processes, finding and achieving new efficiencies every day. This evolution demands flexibility in our thinking and a constant, pragmatic refinement in how we interact with our customers and evaluate their businesses. To be successful in this role, we balance a service orientation with a closing mentality, evaluating the risk of our customers’ businesses while building a robust portfolio.

Renewals Underwriter

Pie Insurance
Greater Denver Area
1 day ago
+38
Working at Pie Insurance as a Renewal Underwriter requires adapting your skills and experience to a cutting edge, data-driven approach to risk management. Our data-centric approach to underwriting is unparalleled, and we are disrupting the small business insurance market, one customer at a time.  As we scale our fast-growing business, our team is evolving our renewal underwriting guidelines and processes, finding and achieving new efficiencies every day. This evolution demands flexibility in our thinking and constant, pragmatic refinement in how we interact with our customers and evaluate their businesses. To be successful in this role, we balance a service orientation with a closing mentality, evaluating the risk of our customers’ businesses while building a robust portfolio. 

Customer Success Claims Associate

Pie Insurance
Greater Denver Area
1 day ago
+38
As a Claims Associate you’ll be an integral claims team member focused on responding quickly to our customers’ requests and listening and addressing their concerns. By being the first point of contact, your role must provide an experience that lives into our brand - “as easy as pie.” A successful Claims Associate will be able to actively listen, seek to understand, find the answers, and guide our clients and partners through their inquiries as well as providing the tangible information that they’re looking for. Your confidence will shine through, and your communications (verbal, written, and otherwise) will build confidence and loyalty to Pie. 

Chief of Staff

Pie Insurance
Greater Denver Area
4 days ago
+38
As Pie’s Chief of Staff, you’ll report directly to our CEO and work closely with him in addition to our President and executive team. You will work to drive business initiatives forward, streamline cross functional communication and objectives, and have a direct impact on Pie’s efficiency and productivity. This is a high visibility role and your executive presence, operational excellence and strategic thinking will be a multiplier for Pie’s executive team.

Back-end Software Engineer (Remote, USA Only)

Pie Insurance
Remote
6 days ago
+38
Senior Engineers are innovative, driven by engineering excellence and create code that is a joy for other engineers to maintain and is highly testable. Rapid problem-solving is one of your core competencies. You’ll be collaborating with other world-class engineers to drive automation, leverage our analytics, and create awe-inspiring user experiences. The systems you develop will be large and must be highly resilient. This is a dynamic startup environment; you must love working on a design in the morning and performing root cause analysis on a production issue in the afternoon.

Staff Front-End Engineer (Remote)

Pie Insurance
Remote
6 days ago
+38
As a Staff Front-End Engineer at Pie Insurance, you’ll be a member of one of the teams within engineering that are responsible for delivering platforms and applications that are transforming the commercial insurance market. You will have access to cutting edge technological tools, and have a huge opportunity to impact Pie’s growth at scale.

Staff Back-End Software Engineer

Pie Insurance
Greater Denver Area
6 days ago
+38
Staff Engineers are innovative, driven by engineering excellence and create code that is a joy for other engineers to maintain and is highly testable, and act as technical leads across the organization. They are capable of stretching themselves by exploring the unknown and helping technically guide the organization. Rapid problem-solving is one of your core competencies. You’ll be collaborating with other world-class engineers to drive automation, leverage our analytics, and create awe-inspiring user experiences. The systems you develop will be large and must be highly resilient. This is a dynamic startup environment; you must love working on a design in the morning and performing root cause analysis on a production issue in the afternoon.

Staff Front-End Engineer

Pie Insurance
Greater Denver Area
6 days ago
+38
Stafft Engineers are innovative, driven by engineering excellence and create code that is a joy for other engineers to maintain and is highly testable. Rapid problem-solving is one of your core competencies. You’ll be collaborating with other world-class engineers to drive automation, leverage our analytics, and create awe-inspiring user experiences. The systems you develop will be large and must be highly resilient. This is a dynamic startup environment; you must love working on a design in the morning and performing root cause analysis on a production issue in the afternoon. 

Senior Back-End Software Engineer

Pie Insurance
Greater Denver Area
6 days ago
+38
Senior Engineers are innovative, driven by engineering excellence and create code that is a joy for other engineers to maintain and is highly testable. Rapid problem-solving is one of your core competencies. You’ll be collaborating with other world-class engineers to drive automation, leverage our analytics, and create awe-inspiring user experiences. The systems you develop will be large and must be highly resilient. This is a dynamic startup environment; you must love working on a design in the morning and performing root cause analysis on a production issue in the afternoon.

Software Development Engineer in Test - (SDET)

Pie Insurance
Greater Denver Area
6 days ago
+38
As a Software Development Engineer in Test, you’ll be an instrumental member of Pie’s growing Engineering team. You will own and build quality solutions to support our large-scale backend systems and microservices. This will involve writing and using automation to consistently test code and get it ready for production. Cross-functional partnership will also be instrumental in this position: a good SDET will be the champion of quality within your team, ensuring quality-focused approaches from both development and product. You will work with various teams across the company to understand testing requirements and then execute these tests using automation.

Senior Product Manager - Insurance Systems

Pie Insurance
Greater Denver Area
6 days ago
+38
As a Senior Project Manager, Insurance Systems you will leverage your deep knowledge of workers’ compensation insurance to shepherd the build-out of innovative and easy-to-use applications supporting our insurance businesses. These include, but are not limited to: policy management, compliance satisfaction, certification exercises, audit, renewals, payment and billing applications, rating and pricing, as well as iterative improvement in each domain. You will consistently question why insurance has done things the way they have, and deliver innovative answers as to how we should do them.

Data Engineer

Pie Insurance
Greater Denver Area
1 week ago
+38
As a Data Engineer at Pie Insurance, you’ll be a member of the team responsible for transforming the commercial insurance market by delivering best-in-class data architecture solutions and driving more accurate data-driven decision making. Our team is looking for an experienced data engineer. We expect you’ll have spent at least 3 years in the data warehouse and/or data analytics space. Of course, you’ll also need certain skills and abilities to do the work.

Sr. Product Manager

Pie Insurance
Greater Denver Area
1 week ago
+38
 We are an insurtech company where smart people can see the impact of their work as we tackle meaningful problems together. We think it’s fun to disrupt an industry that has been slow to change. But we aren’t shaking things up for the sake of change, we’re here to solve big problems using technology and an innovative approach to improve how small business owners access insurance. Like our small business clients, we are a diverse team of builders,

Premium Audit Manager

Pie Insurance
Greater Denver Area
1 week ago
+38
As one of our in-house workers’ comp experts, you’ll help Pie to lead and guide the audit program. You will continue to fine tune audit processes; with an eye towards crafting lean processes and automating the audit journey for our customers and partners. As the Premium Audit Manager, you will use your leadership experience to mentor existing Pie-oneers (employee relations and development), as well as recruit and hire new team members for your expanding department. Setting specific and measurable KPIs/goals, along with measurement and feedback discussions will be imperative with this role. You will also have key involvement in loss control, audit billing, and aged receivable functions, working to continually enhance and automate these functional areas.

Audit Advocate

Pie Insurance
Greater Denver Area
2 weeks ago
+38
Pie offers small business owners the independence to buy a workers’ compensation insurance policy with modern ease of service. The Premium Audit Advocate is responsible for conducting premium audits. You will understand how premium audits fit into the policy lifecycle; working closely with our customers to conduct these audits virtually and over the phone. The Premium Audit Advocate works to make sure we are not over charging our customers for their policy. You will do this by conducting a review of the insured’s payroll documents while also engaging the customer in a discussion of their business. Having great interpersonal skills will be of importance for this position as you will be a ‘face of Pie’ to our customer and partners. Additionally, a strong attention to detail will be crucial in examining the insured’s information and generating final audit reports. In this role you are an advocate, helping to communicate effectively, while sharing knowledge and educating our customers along this process

Senior Full-Stack Software Engineer

Pie Insurance
Greater Denver Area
2 weeks ago
+38
Senior Engineers are innovative, driven by engineering excellence and create code that is a joy for other engineers to maintain and is highly testable. Rapid problem-solving is one of your core competencies. You’ll be collaborating with other world-class engineers to drive automation, leverage our analytics, and create awe-inspiring user experiences. The systems you develop will be large and must be highly resilient. This is a dynamic startup environment; you must love working on a design in the morning and performing root cause analysis on a production issue in the afternoon.

Customer Success Associate - Audit Department

Pie Insurance
Greater Denver Area
3 weeks ago
+38
At Pie we are pie-oneering a new approach to insurance. As a rapidly growing insurtech startup, we are disrupting an industry that is ripe for change. We focus on small business, and each Pie-oneer has the opportunity to help small business owners achieve their dreams through accessible and affordable workers compensation coverage. Pie has an inclusive, values driven culture, where hard working self-driven team members have limitless growth