Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

This role

As a member of the product design team, you’ll wake up every day obsessed about how to help our home service providers be successful. Our team designs solutions that help our service providers grow their small businesses, gain a few hours back at the end of their busy days, and find delight in using a  software system that truly meets their needs.

Specifically, as a Sr. Product Designer, you will bring your proven research and design skills to help us drive, define and design every aspect of the customer journey for our products. You will have experience designing scalable solutions for both responsive web and native mobile applications. Your goal will be to reduce the cognitive load on our customers as they use our products by fostering confidence and delight. 

You will be a leading part of our product design team mentoring other designers, collaborating with product managers, and engineers to validate and deliver experiences rapidly and iteratively.

 You should be comfortable and knowledgeable with Figma, the Material UI design framework, Apple’s Human Interface Guidelines, and the Material Design system.

Our product design team is a tight-knit group of individuals that are inspired by delivering excellent, well-crafted software experiences that positively impact our customers and drive significant business value. You will help us fulfill our vision of being the essential ingredient that empowers home services providers to be successful.

What you'll be doing

• Advocating for the customer’s needs while balancing the goals of the business
• Collaborating with other designers, product managers, and engineers to implement product experiences
• Defining and communicating good user experience and design best practices
• Executing usability testing, competitor analysis, and discovery research 
• Creating event models, user flows, and customer journeys
• Building UI wireframes and interactive prototypes
• Delivering high fidelity UI designs 
• Presenting and communicating concepts and design rationale to team members and stakeholders
• Leading and mentoring other designers on our team
• Innovating and strengthening design principles and repeatable patterns

Required qualifications

• 5+ years’ experience with web applications and native application design
• 2+ years’ experience in a leadership role
• Ability to mentor, lead, and inspire other designers
• Ability to successfully support multiple projects at a time
• Ability to articulate multi-step flows through event modeling, information architecture and flow mapping
• Amazing UX and UI design skills
• Experience with Figma and component driven design concepts
• Strong communication and storytelling skills
• A customer focused approach that uses research insights and industry trends to influence designs and decision making
• Ability to give and receive quality, constructive feedback
• Ability to reduce complexity in product and process

Compensation: Minimum $120,000 base + Annual Bonus + Equity 

Founded in 2013, Housecall Pro champions home service professionals by giving them the tools to work simpler and grow smarter across all aspects of their business. Our core SaaS software platform helps Pros with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. We support more than 20,000 businesses and have over 400 ambitious, mission-driven, genuinely fun-loving employees in San Diego, Denver, and all over the world. If you want to do work that impacts real people, supported by a team that’ll invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation. #LI-SG1