Senior Product Designer at Pana

| Greater Denver Area
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An Audacious Mission

Today, coordinating business travel is complex because of competing interests, opaque industry practices, convoluted systems, and bad software.

But we believe that travel is a force-multiplier for growth.

Travel connects teams to new and existing co-workers, partners, and customers. It enables new opportunities, produces unexpected collaboration, and shifts perspectives. That’s why we focus daily on making travel more about why you’re going and less about how you’ll get there. 

Our mission is to make in-person collaboration effortless.

The Role
We have an opportunity for a creative and empathetic design professional to impact the travel experience for thousands of users daily.
 
At Pana, we believe that travel is so much more than booking a flight or hotel—it’s the entire user experience, from doorstep to doorstep. If you are a strategic customer advocate who is obsessed with improving the customer experience, and solving big, interesting problems, this opportunity is for you!
 
 As our first design hire, you’ll be responsible for envisioning how to make the user journey as seamless and easy as possible for our customers.
You will be asked to deeply understand our customer's needs and creatively design solutions for delighting our customers. You should be comfortable being involved in the entire lifecycle of product development, from customer research and empathy interviews to the day the code hits AWS. 
 
This is a truly unique opportunity for someone to embark on a career-transforming journey. As such, it is going to require a truly unique individual to do it well; we suggest you read this blog post and ensure you’re a “whole-body” YES to everything in it before applying.
 
In return, we provide full benefits, unlimited vacation time, a competitive salary, stock options, and a chance to change the face of travel. 
 
Responsibilities
  • Deeply understand the complex problems our customers encounter and develop empathy for these customers
  • Develop design concepts, workflows, prototypes, and mock-ups that solve customer problems
  • Rapidly iterate design concepts via feedback from product, engineering, and other internal and external stakeholders
  • Collaborate with product and engineering throughout the entire product lifecycle to ensure Pana is consistently delivering high-quality user experiences.
The Typical Day
  • Develop three different proposals for a new onboarding flow that could increase customer understanding of our product
  • Sit in on a customer feedback call to extract key insights about their current pain points
  • Whiteboard ideas about the most important information to include in flight search results to allow customers to make the best possible buying decisions
  • Sit with an engineer to discuss technical limitations and ways to scope the current iteration of your design to something that could ship next sprint.
Requirements
  • 5+ years of experience working in product design
  • Extremely strong verbal and written communications skills with both technical and non-technical stakeholders
  • Experience working on a product that delights customers, ideally in a fast-growing early-stage startup
  • Strong proficiency in a visual design and prototyping tools such as Sketch, InVision, or Figma
  • BA/BS (or MA/MS) or equivalent experience.
  • Ability to work in-person at our office in Denver (we're in RiNo!).
 
 
 
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Technology we use

  • Engineering
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in RiNo--Denver's source for galleries, brewpubs, music, and murals. (Huge positive--We have FREE parking!)

An Insider's view of Pana

How would you describe the company’s work-life balance?

Pana really encourages a strong work-life balance. I coach volleyball after work and I don’t feel any kind of pressure to give it up or to work while I’m out of office coaching or traveling with the team. We’re encouraged to spend our personal time on personal endeavors, and that helps me feel really present when I am at work.

Ryan

Sales Development Representative

What's the biggest problem your team is solving?

Right now we’re figuring out how to make trips go smoothly for guest travelers (candidates, medical professionals, etc.) who don’t know what policies they are meant to follow, or have an easy way to pay for/ expense travel costs. Figuring out how to mask the complexity of travel in order to make it super simple is incredibly interesting to tackle.

Kim

Product Manager

How has your career grown since starting at the company?

Pana’s rapid growth has challenged me to learn more and faster than I ever imagined. The projects I’ve helped lead have made me feel like I’m having a real impact on Pana’s future. Everyone at the company shares a common goal and we’re working together to reach it, this has given my work meaning and made me invested in my future with Pana.

Kendall

Implementation Manager

How do your team's ideas influence the company's direction?

We build idea meritocracies, where solutions come from anyone, no matter their title. We have processes, such as our daily Product Forum, where anyone can bring feedback/ideas (with well-justified arguments). We also hire for intellectual honesty—the ability to debate ideas on the merits of their reasoning, not because you want to be right.

Devon

CEO

How does the company support your career growth?

Pana has a really supportive and transparent culture. I’m not only allowed to make mistakes, but when I do, there’s support in place for me to recover and learn from them. We know what the company goals are and this makes it easier to know what to focus on to help achieve them. Plus, there’s always direct feedback about how I can grow with Pana.

Stuart

SE 3 + Team Lead

What are Pana Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
At Pana, we understand life happens. This is why we give our team the flexibility to work from home when necessary.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Pana hosts annual company retreats, and occasional company happy hours.
Stocked Kitchen
Forgot to grab breakfast? In desperate need of a snack? We've got you covered--Pana stocks the essentials, including popular breakfast items and snacks.
Some Meals Provided
We love lunches! Anytime a new team member joins, we provide a week of catered lunches for the entire HQ team!
Parking
We offer free parking!
Pet Friendly
We love dogs!
Relocation Assistance
Professional Development Benefits
Lunch and learns
Pana hosts lunch and learn meetings once per quarter.
Promote from within
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