Senior Product Designer, Fulfillment

| Greater Denver Area
ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.
At ezCater, we pride ourselves on being insanely helpful, especially when it comes to great UX and great service. As a Senior Product Designer on the Fulfillment domain, you’ll be solving for the users that ensure our orders are successful: our catering partners, customer service representatives, and delivery drivers. 
You’ll be a leader on the team tasked with finding and delivering innovative solutions to some of the most complex design challenges in our space. You’ll have the opportunity to work with a group of talented product designers and design researchers, while spending your days on projects that solve for valuable user and business problems. 
We’re proud of how many times the adjective ‘easy’ appears in our TrustPilot reviews and we think that it’s both UX and UI that helps get us that reputation – come join our team and help us keep those great reviews coming!

When teammates describe you, here’s what they say...

  • You thrive at solving a wide range of complex design challenges, across mobile and desktop, without skipping a beat. You come with experience in responsive design and iOS design, and you keep up with the latest trends.
  • You’re a valued thought partner to Product and Engineering leaders, and are respected by stakeholders across the business. You influence the product agenda and drive the design vision and roadmap. You're confident when sharing your process.
  • You care deeply about the needs of the people you’re designing for. You work with design researchers to help others walk a mile in their shoes and contribute to research sessions as a thought-partner.
  • You’re at your best when working as part of a cross-functional team in a fast paced environment. You’re energized by designing with hypotheses in mind, iterating, testing, and measuring to find the best solution.
  • You demonstrate an outcome-focused attitude that keeps your team feeling positive and energized, and brings fresh ideas and learnings into your work and your team’s work.
  • You can lead a team through complex problem definition and propose conceptual, long term design solutions that meet business needs.

In a couple of months, here’s what else you’ll be able to do...

  • Use data to make design decisions (while surrounded by stakeholders and colleagues who believe strongly in the value of user research and data-driven design).
  • Contribute to moving business metrics. You are passionate about design systems and well-versed in data-informed product design and development. 
  • Collaborate with other design team members and play an active part in the team’s culture. Help ensure that other designers have the feedback and support they need.
  • Communicate effectively with your team and maintain high levels of credibility with stakeholders about your process and the problem you’re solving. You don’t just make design decisions, but you can speak to them.
  • Facilitate brainstorming and ideation sessions with your team and take the charge on concept generation and developing solutions.
  • Have a solid grasp of all sides of ezCater’s business within the fulfillment domain and beyond.

You’ll be able to hit the ground running if you…

  • Have 5+ years of product design experience, solving thorny problems with thoughtful solutions. 
  • Have a portfolio that demonstrates a knack for solving complicated problems by designing clean and cohesive experiences, and dependable attention to detail. You present your process and not just the end result.
  • Are proficient in Sketch and Invision, or other design and prototyping tools. Have experience working with and contributing to a design system. You see the value in consistent, well-considered components and guidelines, and advocate for the benefits of a high-quality experience.
  • Can speak to the problems you’ve solved and how your design solutions led to an impact on the business metrics or user behaviors you were trying to drive.
  • Are able to show how you’ve evolved your solutions in response to qualitative end user feedback and/or quantitative metrics.
  • Are excited to share your expertise with the rest of the design team.
  • Have a sharp mind, a soft heart and a large funny bone.

What you’ll get from us:
Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. You'll have a coaching environment to learn and develop, and ezUniversity sessions will provide plenty of opportunities to expand your mind. At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized RTD-passes, a great office right in downtown Denver, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

999 18th Street, Denver, CO 80202

An Insider's view of ezCater

How would you describe the company’s work-life balance?

This is the most balanced company that I have ever been employed with. After having my son, it was very important for me to find an employer who would help me balance my mommie time and career time and by working with ezCater, I have been able to do exactly that. I'm extremely grateful for ezCater!

Bernice

Customer Service Ninja

How do you collaborate with other teams in the company?

My role requires me to collaborate with multiple teams at all levels of the organization. Collaboration is a bedrock of our company, and I feel it works better here than at other organizations due to our transparency and willingness to communicate!

James

IT Engineer

How has your career grown since starting at the company?

My career has grown tremendously. ezCater has helped me visualize and pave a career path by offering valuable advice, giving me the opportunity to share my ideas and speak freely about the company, and by giving me the time I need to turn my ideas into action.

Nick

Customer Relationship Manager

How do you empower your team to be more creative?

I try to be as hands-off as I can, but always available to talk through things. We may not always have the exact same vision, but we focus a lot on trust and empowerment here on our teams and know it will get done in a way that aligns with ezCater values

Caden

Customer Service Manager

What are some social events your company does?

So many! Weekly happy hour every Friday, outings with teams, ski trips, team parties. We're always having some kind of fun! Definitely a work hard, play hard mentality!

Katrina

Customer Service Supervisor

What are ezCater Perks + Benefits

ezCater Benefits Overview

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get:

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning
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