Senior Manager, Product Design

| Greater Boulder Area
Delivering great user experiences is one of the core values upon which Recurly has been built. Whether it’s designing a marketing web page or crafting the very user interface our customers rely on to run their businesses, the Design Team is involved at every step. We’re responsible for creating the brand promise customers have in their first interaction with Recurly and ensuring that we deliver on that promise in the product itself.
Subscription businesses around the world rely on our product every day to secure critical billing information, invoice and communicate with their customers, and evaluate their reporting data. It’s crucial that our brand and product experience communicate confidence and credibility at every step. As the Sr. Manager, Product Design, you’ll lead a small but impactful team of product designers as you help us evolve the next generation of our product. Recurly relies on design to differentiate our product and brand from our competitors. In your role you’ll empathize with our customers’ needs, create scalable design systems, and lead the product design team to deliver beautiful and intuitive interfaces. We appreciate designers who think deeply, express clearly, and empower collaboration.
But you won’t do it alone. You’ll work closely as a partner with product managers, engineers, product marketers, and other designers putting Design Thinking to work to bring it all to life.

Responsibilities

  • Be responsible for all user experiences across the product, and ensure that everything Recurly puts out meets our high standard of design
  • Develop design processes to scale design thinking
  • Guide the team towards simple and intuitive solutions for our customers
  • Ensure we deeply empathize with and understand our many different users, the problems they’re trying to solve, and build experiences that delight and deliver for them
  • Ensure the team is delivering great design quickly, predictably, and with appropriately defined scope
  • Know empathy is the most important design skill you possess
  • Meet regularly with business partners (Product, Engineering, Product Marketing) to give/gather feedback on projects, drive performance forward, and identify strategic opportunities
  • Remain hands-on to lead specific projects and efforts when needed
  • Recruit new designers and actively participate in the hiring process
  • Manage the overall health, well-being and career development of the product design team
  • Gauge performance of individual contributors and managers, and have candid conversations focused on helping them improve
  • Take feedback and continuously improve yourself as a design leader
  • Partner with the Director of Brand Design to define the design team’s vision and to help set team and individual goals
  • Represent Recurly’s design culture both internally and externally

Requirements

  • 6+ years of experience as a hands-on Product Designer working across a wide range of products and driving creative solutions
  • 3+ years of direct experience managing design teams - you are skilled at mentoring and growing designers, and have experience as a people leader
  • A portfolio of relevant design work, executed either by yourself or a team that you led, that showcases your ability to ship successful products
  • You bring out the absolute best in the designers who work for you — they know it, and can’t wait to work with you again
  • Scrappy enough to dive into the details and work through particularly tough problems yourself
  • Are always ready to question assumptions and previous decisions whether they are in the product or in business decisions
  • Understand technical products, and are excited to take complicated problems and make them simple for our customers to control and manage
  • You’re a confident and experienced leader and manager—you grow your people and make sure their environment and team processes set them up to build great products
  • Highly collaborative, low-ego approach to design

Design at Recurly
 
Recurly is committed to a strong user experience from the CEO on down and sophisticated design is a top priority here. You’ll be part of a small but growing design team with the opportunity to tackle interesting challenges on a daily basis.
Our Recurly Team Dribbble Page will give you a sense of the overall aesthetic as well as our Company Website.
 
Product Screenshots
Recurly App Screen Examples
Product UI Kit
Activities Design Workshop
 
Web Content Examples
Recurly Website
Maximizing Revenue
Subscriber Retention Benchmarks
Recurly Blog
 
PDF Examples
Blueprint for Subscription Success
Minimize Churn and Maximize Revenue
Revenue Optimization Engine
Holiday Infographic
Benefits
Medical, dental, vision, life and AD&D, short and long-term disability, health savings accounts, flexible spending accounts, accident coverage, employee assistance coverage, tax-free commuter savings, 401(k), daily catered meals, flexible hours, events and meetups, snacks and drinks, games, access to our Penthouse space, happy hours, team building activities, and company outings
About Recurly
Recurly, Inc. provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2010, Recurly has deployed subscription billing for thousands of companies across 42 countries.
Offices located in San Francisco, California, Boulder, Colorado, and New Orleans, Louisiana

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • ProductPlanManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

Our Boulder office is two blocks from the Pearl Street Mall, in the heart of downtown Boulder with a mix of shops, restaurants, bars, and gardens.
"I've Never Felt So Supported In My Career": How Recurly Ensures Its People Constantly Grow
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An Insider's view of Recurly

How would you describe the company’s work-life balance?

Recurly has an excellent work-life balance. We have a great office with plenty of space and rooms for collaboration or for quiet if you need them. Food, snacks, and drinks are provided and we often have great office events. Recurly offers work from home and unlimited PTO. At Recurly we have a work hard, get shit done and live your life mentality.

Ross Hosman

Head of Information Security

What projects are you most excited about?

At Recurly, we always try to innovate and identify better solutions for our merchants. I am really excited about the machine learning projects at Recurly. These are challenging problems where we can leverage our data to deliver a great product for our merchants.

Vineet

Data Scientist

How has your career grown since starting at the company?

I have been able to reach the next level technically, and have greatly increased my ability to improve the work of everyone around me.

Dania Simmons

Technical Lead

How do you empower your team to be more creative?

At Recurly, we are always seeking new and more efficient ways of getting work done. Solving complex problems and incremental improvement is in our DNA. We encourage collaboration on innovative ideas and new methods, experiment often, and debrief on the results. This cycle uncovers insights that drive efficiency and effectiveness.

Stacey Snyder

Director of Quality Assurance

What's the biggest problem your team is solving?

Our merchants are reaching for the stars. The Customer Success team… we are the partner with a rocket ship.

Lucien Heart

Senior Customer Success Manager

What are Recurly Perks + Benefits

Recurly Benefits Overview

We offer a comprehensive benefits plan to employees, their spouse or their domestic partner, and their children.

In addition to the full benefits, we provide some great perks such as 401K, Company Equity, Flex Time Off, Catered Meals Daily, Social Events, Training/Development, Casual Dress, Pet Friendly and much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a Recharge committee that is devoted to planning office events and volunteer days. We also have employee led groups for shared interests such as happy hour, hiking and book clubs.
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer an FSA for both health care ($2,700) and dependent care ($5,000). We offer a Health Savings Account (HSA) and the company contributes $600 for individuals and $1,200 for families each year.
Dental Benefits
The Guardian dental PPO covers up to $2,000 annual maximum per person in dental costs a year.
Vision Benefits
Vision coverage is offered through VSP as a PPO plan.
Health Insurance Benefits
We offer two Cigna plans; a low deductible ($250) and a high deductible health plan ($1,500) plan. The HDHP is linked to the HSA. We also offer Kaiser Colorado.
Life Insurance
Basic life and AD&D and the option to elect voluntary life & AD&D
Pet Insurance
Coverage is through Nationwide Pet Insurance.
Retirement & Stock Options Benefits
401(K)
Recurly's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Recurly offers up to 6 weeks paid and 12 weeks of unpaid (runs concurrently), job-protected leave per year, as well as maintained health benefits.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We believe in providing a great work/life balance and flexibility at Recurly. FTO is not earned or accrued, and does not consist of a set number of days per year for full time exempt employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have two options. The Parking Spending Account is used to pay for eligible parking expenses near our office. EcoPass is offered for those that commute to work via bus and light rail.
Company Outings
Recurly has quarterly team outings, including a company-wide annual holiday party, for all employees and a guest and summer events.
Free Daily Meals
We provide free breakfast on Monday, Wednesday. Employees get free lunch on Tuesday, Thursday, Friday.
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Recurly also offers various other benefits such as an Employee Assistance Program, Legal Services, Identity Theft, and Travel Assistance Services.

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