Senior Lead UX Researcher

| Greater Boulder Area
WHO WE ARE:

The Trade Desk is leading the way to the future of marketing by changing how advertising is bought and sold. Working with the largest brands and agencies around the world, our technology platform helps consumers discover products they want by enabling advertisers to target and reach them on the right channels at the right time. 

Employees join The Trade Desk to discover opportunity, contribute to our customers’ success, and be part of building the future of marketing. You’ll work with creative, compassionate, and collaborative colleagues that share a passion for making the internet better for all – a combination that simply can't be beat.

When you join The Trade Desk, you’re joining a family. We have open space work environments, adjustable sitting/standing desks, and a celebrated open-door policy (at all levels) that can inspire out-of-the-box solutions and camaraderie among your coworkers. The competitive compensation packages, full benefits, stock options, and additional discounted stock purchase opportunities, catered lunches, and offsite team building activities may cause slight to severe jealousy among your peers.

WHO WE ARE LOOKING FOR:

The Trade Desk is helping change the way we buy, sell and consume advertising as one of the leaders in the programmatic industry. Since the programmatic industry is young, you will directly contribute to a new experience that translates the massive power of our technology into simple and elegant workflows for ad agency partners and advertisers. Our industry is complicated, but we don’t believe our platform should be.

You’ll be joining a small but growing team of experienced designers who are paving the way to create a more user-centered platform. Our team thrives on collaborating across teams, and digging in to fully understand the context of any problem. We value ideas and feedback from everyone, and we’re incredibly fortunate to sit next to people who use the platform on a day-to-day basis.

As a UX Researcher at The Trade Desk, you will have a unique opportunity to shape our fast-growing platform used by thousands of people across the globe. You will be play a significant role not just on UX team, but to the company as a whole. As a UX Researcher, you will help inform our product and design process with qualitative and quantitative data. Your work will help generate new ideas and expand our knowledge understanding of our users.

At The Trade Desk, we believe each opportunity to engage with consumers is unique. Because of this, our platform provides advertisers and their agencies with an unprecedented level of power to describe and reach their target audience. This means user experience can make or break our business – our users must have all the flexibility to harness our system’s growing power and should be able to use our platform with unparalleled ease.

WHAT YOU WILL BE DOING:
  • You will work as a member of our UX/UI Design team, planning and executing a full-cycle research program from early strategic direction through post-release validation in an agile development process.
  • You can implement and utilize a variety of research and testing tools to validate and guide design concepts, from user research and user story generation/validation, participatory design workshops, interviews, usability studies, and quantitative methods such as surveys and data analytics.
  • You will conduct on-site and remote usability studies with internal and external Trade Desk employees and customers
  • You involve stakeholders, in every stage of your research from planning to execution to analysis.
  • You will help train members of our team on research best practices as designers continue to conduct their own research. 
  • You can effectively lead design thinking workshops to plan and prioritize research, and to translate customer insights into product direction.
  • You know how to track, communicate, and evangelize insights, your research to the larger organization. You evangelize your research findings, collaborate on projects to understand our customers’ end-to-end customer journey, and to promote UX research as a strategic driver for our products and services.
  • You will pioneer the use of analytics within the UX team and pair with other teams to get more readily available access to helpful data
  • You will manage and be responsible for our growing list of external and internal testers, and reaching out to users who match desired personas to facilitate testing on behalf of the design team.
  • You share customer insights with the broader organization to increase internal knowledge of customers and their workflows
WHAT YOU BRING TO THE TABLE:
  • 5+ years experience as a User Researcher (experience in AdTech is a plus)
  • You are a story teller. You know how to deliver your research findings to communicate action items to your stakeholders
  • You’re an excellent communicator and collaborator. You pride yourself on your clear verbal and written communication, and your ability to share and evangelize research findings in a clear and compelling way to diverse audiences including executives.
  • You don’t fear complexity. You recognize that impactful change requires understanding not only of product, but of organization and culture. You’re not afraid to dive into research on complex software with a broad user base of users and engineers. 
  • Up-to-date with the latest UI/UX standards, research trends, design best practices and technologies
  • Strong background in conducting usability studies.
  • Proactive, inquisitive, have a natural empathy for users, and you love translating research questions into a clear research plan and then executing on it in a fast-paced environment
  • You have the ability to adjust your level of depth and time spent in research in order deliver on projects of varying sizes
  • Experience working with a UI/UX design teams as well as establishing and scaling research structures at organizations
  • Prior design experience or background a plus
  • Experience leading design sprints a plus
  • Experience in a programmatic advertising is a plus
  • Agile development experience is a plus

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • ASP.NETFrameworks
    • VerticaDatabases
    • SQL ServerDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • VerticaAnalytics
    • SQL ServerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoCRM
    • MarketoEmail
    • MarketoLead Gen

Location

Boulder office overlooks the Pearl St Mall. Denver office is in downtown LoDo district, a block away from Union Station, in the Dairy Block building.

An Insider's view of The Trade Desk

What are some social events your company does?

Monthly happy hours, monthly TTD employee birthday celebrations, quarterly team building events, annual company-wide conference called Palooza in California, sponsoring & hosting meetups, BuiltIn Brews, tube to work day, potluck lunches, holiday parties for both TTD employees & TTD kids!

Casey

Recruiter

How do you collaborate with other teams in the company?

I’d say my typical day at The Trade Desk is split up something like this:
• 20% syncing up with the team about ongoing work, including status updates and design discussions
• 15% reviewing platform health and helping to address any issues that may arise
• 10% joking around with friends at the office
• 55% coding new projects

Taylor

Software Engineer

How do your team's ideas influence the company's direction?

“We aim to catch, test, and fix all points of failure before we sign off on a new integration. We’re also encouraged to think critically about all potential complications and then solve for them with whatever stylistic approach we prefer – all the while facilitating exciting partnerships with our clients. That sounds pretty cool to me.

Ken

Integrations Manager

What's something quirky about your company?

We did go-kart racing once. It was a lot of fun. We went downhill biking once, which was insane. There's also a lot of other casual things we'll do, like hold barbecues in the office every once in awhile. One of my co-workers is a very skilled barbecuer, so he'll make some barbecue and we'll do that for lunch and all hang out together

Leslie

Software Engineer

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Awesome office location with fully stocked fridge, gourmet local coffee, games, and catered breakfast & lunch 2-3x per week. Community involvement. Nerf wars.

More Jobs at The Trade Desk19 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Product
Sales
Content
Developer
new
Boulder
Sales
new
Boulder
Sales
new
Boulder
Developer
new
Boulder
Developer
new
Boulder
Developer
new
Denver
Sales
new
Boulder
Content
new
Boulder
Content
new
Denver
Marketing
new
Boulder
Data + Analytics
new
Boulder
Design + UX
new
Boulder
Internships
new
Boulder
Internships
new
Denver
Product
new
Boulder