Manager, UX Design

| Greater Denver Area | Hybrid
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Job Description
As the Manager of User Experience, you will play a critical role in bringing our end-users to a central focus in Vertafore's agile product development process. You will lead a team of UX, UI, and content designers to ensure the delivery of modern and innovative user experience while creating net new products and capabilities for thousands of insurance professionals. You will also partner with product management and development to shepherd, educate and socialize evidence-based design practices.


Core requirements and responsibilities: 
Design Literacy
Work closely with the team to ensure a cohesive experience across product verticals:
-Establish & socialize evidence-based practices for Lean UX Research.
-Build & maintain an evidence-based Customer Insight knowledge base & best practices (journey maps, personas, other archetypes and models).
-Create a user research recruiting program for continuity of information and customer relationship building.
-Help other team members scope & shape learning goals, choosing research methods, creating research plans, conducting studies, and analyzing and synthesizing results.
Keep the team up-to-date on design industry standards & knowledge base:
-Build in benchmarking as a part of each facet of the design process.
-Foster a culture where each member feels empowered to bring new ideas to the table to push our expertise forward.


Cross-functional Collaboration
Partner with product & development to guide the user experience strategy of new features and products from conception through launch:
-Manage expectations & design literacy across cross-functional teams through providing high-level UX/UI guidance.
-Collaborate with product managers & engineers in framing problems, vetting assumptions, identifying learning goals, & scoping UX/UI work.
-Provide thought-leadership for design in developing exceptional experiences.
Provide cross-functional UX/UI support to product teams with low/no UX resources.
Identify & negotiate resourcing opportunities what can be delivered as "good enough" with the intent to iterate to ensure timely delivery of assets.
Build relationships with Product Managers and Product Owners and teach them the why, when, and how of UX Research (both discovery and evaluation).
Plan and facilitate workshops that teach and socialize user research, experience strategy, and product definition.


Team Enablement
Shape and maintain UX/UI team culture:
-Maintain bi-weekly 1:1 to ensure that each team member has a dedicated time to discuss growth, blockers, give/receive feedback, etc.
-Set expectations of professional etiquette.
-Set expectations for feedback check-ins; hold to those expectations.
-Hold team accountable for participation in design studios and critiques and to offer kind, constructive critique.
-Create a format in which team members feel comfortable providing feedback to each other.
Promote each individual's professional growth:
-Help individuals define professional growth areas and provide them with actionable steps to achievement.
-Understand what 'meaningful work' means to each member and find opportunities for them to pursue.
-Support individuals in practicing evidence-based design, including how to communicate design decisions cross-functionally.
-Provide frameworks and tools to help individuals view opportunities from a different lens.
Minimize/remove roadblocks for individual contributors to enable them to do their best work:
-Provide timely feedback / support / guidance on process and work.
-Troubleshoot & adapt inefficient processes.
-Ensure that team has access to tools necessary to complete their work.

 

Knowledge, Skills, and Abilities:

  • You're a leader, a bridge-builder, and an effective communicator who asks the nuanced and previously unasked questions.
  • You have a strong grasp of the theories, concepts, and methods of design research and user-centered design which you have applied in a variety of contexts.
  • You are able to lead projects teams, meet deadlines, and adapt quickly to changing priorities in a fast-paced agile environment.
  • Your toolbox includes in a variety of user research methods traditional & nontraditional, generative & evaluative, qualitative & quantitative.
  • You have strong knowledge of UX best practices for web and software, including content-first, mobile-first, responsive design, and accessibility standards.
  • You are fluent in collaborating and negotiating with Product Managers and/or Project Managers.
  • You are competent presenting to and gaining buy-in from internal stakeholders, including director level and above.
  • You are competent leading design discovery and strategy workshops, design studios, and design critiques.
  • You can clearly document and communicate information architectures, system interactions (taskflows, user models), and other artifacts.

 

Qualifications:

  • 5+ years of relevant design industry experience, ideally with a mix of in-house and consulting setting.
  • Experience working on enterprise software applications, ideally in an agile environment.
  • You are highly fluent in entire UX process as demonstrated by a compelling portfolio of UX research, design and strategy work that showcases your problem framing, research, problem solving, and visualization skills.
  • You have a master's degree, or equivalent experience, in design, HCI, social science, or related field.

 

 

Additional Requirements and Details:

  • Travel required up to 15% of the time.
  • Located and working from an office location.
  • Occasional lifting and/or moving up to 10 pounds.
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Specific vision abilities required by this job include close vision (working on a computer, etc.).
  • Frequent sitting and/or standing.

 

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

 

The selected candidate must be legally authorized to work in the United States.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. Duties, responsibilities and activities may change at any time with or without notice. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

 

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS (Amazon Web Services)Services

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
President's club
Employee awards
Remote work program
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like while using our offices as a place for collaboration, community, and team buildin
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental insurance
Our dental plan covers $1500 of expenses per person.
Vision insurance
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health insurance
Vertafore offers three different health plans to meet the needs of our employees.
Life insurance
Pet insurance
We offer a Pet Insurance plan through Nationwide.
Wellness programs
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Every year on the second Friday in April, our company shuts down for "Refresh & Recharge Day." It's a day to unplug and get back to what you love outside of work.
Office Perks
Commuter benefits
Company-sponsored outings
Vertafore hosts company outings annually.
Free snacks and drinks
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some meals provided
We provide free breakfast on Mondays and Fridays.
Company-sponsored happy hours
Recreational clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available
Personal development training

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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