Manager, Product Design at Vertafore

| Greater Denver Area
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Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates, by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

As the Manager of User Experience, you will play a critical role in bringing our end-users to a central focus in Vertafore's agile product development process. You will lead a team of product designers and content designers to ensure the delivery of modern and innovative user experience, while creating new products and capabilities for thousands of insurance professionals. You will also partner with product management and development to guide, educate, and socialize evidence-based design practices in an environment that supports empowerment and growth.

To learn more about Vertafore, please visit: www.vertafore.com/about/life-vertafore


Core Requirements and Responsibilities:

Work closely with the team to ensure a cohesive experience across product verticals:

· Conduct evidence-based practices for User Research.

· Build & maintain an evidence-based Customer Insight knowledge base & best practices (journey maps, personas, other archetypes and models).

· Create a user research recruiting program for continuity of information and customer relationship building.

· Help other team members shape learning goals, choose research methods, create research plans, conduct studies, and synthesize results.

· Establish the voice of our products with content designers.

· Foster a culture where each member feels empowered to bring new ideas to the table to push our expertise forward.

· Conduct design reviews to drive consistency and usability in design.


Partner with product & development to guide the user experience strategy of new features and products from conception through launch:

· Manage expectations & design literacy across cross-functional teams through providing high-level design guidance.

· Collaborate with product managers & engineers in framing problems, vetting assumptions, identifying learning goals, & scoping design work.

· Identify & negotiate resourcing opportunities what can be delivered as "good enough" with the intent to iterate to ensure timely delivery of assets.

· Build relationships with Product Managers and Product Owners and teach them the why, when, and how of Design (both discovery and execution).

· Create reusable, scalable visual design assets that fit into a greater pattern library and are consumable by developers and engineers.


Shape and guide a growing design team:

· Recruit, develop, and grow a diverse product design team.

· Hold team accountable for participation in design sessions and adherence to deadlines.

· Help individuals define professional growth areas and provide them with actionable steps to achievement.

· Understand what 'meaningful work' means to each member and find opportunities for them to pursue.

· Provide timely feedback / support / guidance on process and work.

Knowledge, Skills and Abilities:

· You're a leader, a bridge-builder, and an effective communicator who asks the nuanced and previously unasked questions.

· You have a strong grasp of the theories, concepts, and methods of design research and user-centered design which you have applied in a variety of contexts.

· You have experience with Universal and Inclusive design practices.

· You are capable of leading team projects, meeting deadlines, and adapting quickly to changing priorities in a fast-paced, agile environment.

· You are proficient in design thinking methodologies, using empathy and critical thinking to understand and frame problems.

· Your toolbox includes in a variety of user research methods traditional & nontraditional, generative & evaluative, qualitative & quantitative.

· You have strong knowledge of UX best practices for web and software, including content-first, mobile-first, responsive design, and accessibility standards.

· You can clearly document and communicate information architectures, system interactions (task flows, user models), and other artifacts.


Qualifications:

· You have 10+ years of relevant design industry experience, ideally with a mix of in-house and consulting setting.

· You are highly fluent in the entire design process demonstrated by a compelling portfolio of UX research, design, and strategy work that showcases your problem framing, research, problem solving, and visualization skills.

· You are proficient in Figma, Sketch, Adobe Creative Cloud, Axure RP, or other similar design tools.

· You have experience working on enterprise software applications, ideally in an agile environment.

· You have deep knowledge with design systems and interaction patterns.

· You are a leader, driving the craft of design with a passion for growing, happy, and healthy designers.

· You are an effective collaborator across teams, including Product Design and Development.

· You are an excellent communicator with experience in presenting to key stakeholders, users, and internal teams.

 

Additional Requirements and Details:


  • Travel required up to 15% of the time.
  • Occasional lifting and/or moving up to 10 pounds. 
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Frequent sitting and/or standing.
  • Specific vision abilities required by this job include close vision (working on a computer, etc.).
  • Working from a remote location or in office.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • AWS (Amazon Web Services)Frameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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