JOB SUMMARY
As a leader-contributor the Research Manager is responsible for research strategy development and executing the research and testing of award-winning, functional design across platforms from mobile and tablet applications to web interfaces. Collaborate with user experience experts and product specialists to define research and testing requirements as a member of a talented and fast-paced product design team. Focused on solving focused problems and driving for outcomes that prioritize value over features. Lead and mentor members of the Research Team to define business and product strategy through research and data analysis/synthesis including all channels of feedback and a mixed method research approach (including but not limited to: stakeholder interviews, surveys, card sorts, tree tests, A/B testing, usability testing, literature review, competitive analysis, current state competitive analysis, benchmarking and user journey analysis).
This design leader is responsible for managing the research and testing of award-winning, functional design across platforms within the cable TV industry from mobile and tablet applications to a product design delivery team within the Digital Platforms organization. Contribute to a product design ecosystem and champion systems-thinking and research-focused design. This manager will utilize organizational and interpersonal skills to help the team to operate at its highest potential, assist in the design-inspired process (empathize, discover, ideate, build and deploy) and, based on user data, help business partners to improve Charter processes, products and service models.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experienc e.
Supervise an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.
Determine and monitor, in conjunction with all levels of leadership, design tooling solutions, product design best practices and consistency align to design system guidelines.
Support team members to help them gain confidence and experience with communication, leadership and collaboration skills, and enable growth and advancement in their careers.
Manage development of new products, technologies, and initiatives and support design direction for existing technologies and current operational initiatives.
Mentor team members to support team culture, skill and knowledge development, career growth, job satisfaction, work/life balance, collaboration, and extend the overall leadership philosophy.
Contribute to capital budget process and execute approved budget plan.
Manage contractors and consultant organizations supporting the delivery of technology projects.
Participate in design that focuses on the diversity, uniqueness and, in some cases, disabilities of our customers.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English.
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to work with large, cross-functional teams in order to achieve business goals and results
Ability to plan, prioritize and organize effectively
Ability to analyze and interpret data
Demonstrated UX/UI design management skills via resume and portfolio
Ability to sketch ideas for early-stage product design work
Basic understanding of development processes
Effective presentation and communication skills, and the ability to "sell" ideas to various audiences, technical and non-technical
Required Related Work Experience and Number of Years
3+ years of UX/UI or Product Design management experience
Experience designing high-fidelity prototypes
Experience with research-driven, iterative product design
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Related industry experience- Cable, Telecommunications, Software/Online Services
Preferred Education
Bachelor's degree in Design / HCI / Related Field, or equivalent real-world experience.
Preferred Related Work Experience and Number of Years
3+ years of Management or leadership experience
WORKING CONDITIONS
Hybrid Office environment
Travel as required
MPD526 313723 313723BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.